Racquel Dilim Casupanan

Racquel Casupanan VIRTUAL ASSISTANT PERSONAL INFORMATION Age: 39 B-day: September 12, 1984 Nationality: Filipino SKILLS E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Basic Graphic Design & Video Editing Basic Content Writing CONTACT ME-- Naguilian, La Union, Philippines As an aspiring virtual assistant, I am eager to learn new skills and excel in a collaborative team environment. I adapt easily to change and see each new challenge as an opportunity to expand my knowledge. My determination and experience in administrative tasks, gained while working as a receptionist in Thailand, including answering emails and handling calls along with the knowledge that I gained in virtual assistant training would be a big help in starting this field. SCHOOLS ATTENDED UNIVERSITY OF BAGUIO ( June 2001- May 2005 ) Bachelor of Science in Commerce major in Management 3rd-year Undergraduate SACRED HEART SCHOOL ( June 1997- March 2001 ) High School CABARITAN ELEMENTARY SCHOOL ( June 1991- March 1997 ) Primary Education WORK EXPERIENCE BACK OFFICE TEAMMATE - TASKUS January 2019 to January 2021 Feeds data to an AV so it can run on its own even without a driver and it's called lidar labeling. RECEPTIONIST - HOPELAND EXECUTIVE RESIDENCE THAILAND March 2016- August 2016 Cooperates with the Hotel Reservation Department and the Housekeeping Department to ensure the coordination of hotel activities and room availability. Responsible for the reports of arrivals and departure guests, for occupied and available rooms. Answered incoming calls, addressed inquiries about hotel policies and services, and resolved guests' complaints. Processed payments and updated guests' folios. RECEPTIONIST/SUPERVISORISANOOK HOTEL THAILAND September 2015-February 2016 Responsible for making group bookings and reservations from online agencies. Observe and monitor staff performance to ensure efficient operations and adherence to the facility's policies and procedures. Train new staff. Fulfilling all reasonable requests from guests to ensure their satisfaction, comfort, and safety. Providing recommendations and assistance going around the city. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT Developed proficiency in social media management strategies, including content creation, scheduling posts, and engagement. GRAPHIC AND VIDEO CREATION USING CANVA Acquired skills in graphic and video design using Canva, including creating content for various platforms and purposes. BASIC CONTENT WRITING Gained an understanding on how to Capture the reader's attention and introduce the topic. CALENDAR MANAGEMENT I have acquired knowledge of calendar management practices using Google Calendar, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. DATA ENTRY Acquire skills in Data entry to effectively manage the information in an organized way so it can be utilized easily. PORTFOLIOS Graphic Design Content Creation Sample Sample Work 1 Sample Work 2 Sample Work 3 Social Media Calendar CERTIFICATE Completion Certificate