RACQUEL
BATONGBAKAL
CUSTOMER SERVICE RELATIONS | CUSTOMER SUPPORT
WORK EXPERIENCE
ALL ABOUT ME
I am hardworking, positive, dynamic and
flexible. I can write and speak in English
fluently and is also comfortable working
with the computer and the web. I have a
very pleasing personality which I acquired
while working on international companies
known for delivering world class customer
service. I am goal driven person and is
always eager to learn new skills in a diverse
working environment.
ACCOMPLISHMENTS
Partner of the Year- Starbucks
Philippines (2017)
I am Carnival Employee of the Month
Nominee for the Month of January (2019)
I am Carnival Employee of the Month
Nominee for the Month October (2019)
CONTACT INFO
Mobile: -
Email:-Address: 282 Lalakhan Sta. Maria, Bulacan,
Philippines, 3022
CORE SKILLS
Email Handling
Inbound Inquiries
Answering Tickets
Call Handling
Chat Support
Gorgias
Microsoft Word
Microsoft Excel
Customer Relations
Communication Etiquette
Hospitality and Tourism
Shift Supervisor
Rustan Coffee Corporation (Starbucks Coffee)
October 2016- November 2017
Doing office works like daily sales report, and food tracking
through Microsoft Excel
Handling shift by giving proper deployment, managing breaks,
and preparing turn over
Team Leader, observes people by doing walk thru,and ensuring
the proper flow of the business.
Restaurant Service- Team Waitress
Carnival Cruiseline (Miami, Florida)
January 2018- April 2020
Ensuring guest satisfaction by delivering world-class customer
service to each and every guest through serving them the food
and drinks that they love
Providing guest needs and making them happy.
Assuring that they are having the most fun, safe and
memorable vacation
Customer Support
Support Pets (Miami, Florida)
November 2020-January 2020
Maintaining a positive, empathetic and professional attitude
toward customers at all times.
Responding promptly to customer inquiries through email
Acknowledging and resolving customer complaints.
Using Gorgias as a form of CRM.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions,
comments and complaints.
EDUCATION BACKGROUND
Our Lady of Fatima University
Bachelor of Science Major in
Tourism and Travel Management
Class of 2015
Sacred Heart Academy
Completed High School Requirements
Class of 2011
