Rachelline Bautista

Rachelline Bautista Writer-Technical Support- VA- Social Media AssistantLegian 2 Subdivision Imus Cavite 4103-Linked in:​https://www.linkedin.com/in/rachel-bautista-769215b6/ Skype: rs.rachelline.cse.jm SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Article/Content/Seo/Ghost Writing/Newsletter/Blogging Copy Writing Quality Analyst Social Media Content Creation Social Media Posting Basic Photo Shop Social Media Management Sales ( Inbound, Outbound, face to face sales) Telemarketing Product trainer Lead Generation Retention/ Save Department Tech Savvy , Been a Tech support for 7 years for different campaigns ISP, Mobile, B2B app, GPS Device Social Media Support Email Marketing and Chat support Collections Research and Data Entry ● ● ● ● Event Planning Creating Product description Creating Training Manuals Shopify product lister and product researcher EXPERIENCE Clientlogic , Baguio Philippines​ - Team Leader- RCN Cable Network company Dec 2007 - February 2009 ● ● ● ● Manage a Team of Technical Support and Sales Agents Conduct training for sales Doing Quality Assesment on calls Ensure KPI’s and Deliverables are met Stream Global, Pampanga Philippines​ - Level 2 Technical support Jan 2010 - Oct 2010 ● Provided Technical support for all issues related for AOL DIAL UP internet customers SITEL, Baguio Philippines​ - Level 2 Technical support and Trainer Oct 2010 - Mar 2013 ● ● ● Provided Technical support for all issues related for ATT DSLinternet customers Conducted uptraining and product trainings for support agents Created Training slides for every product of the account Ragus, Pasig Philippines​ - Email and Phone support May 2013 - October 2013 ● Provided Technical support for all issues related for Garmin customers (GPS company based in Australia) IOPEX, Taguig Philippines​ - Remote PC support October 2013- September 2014 ● Provided Technical support for all issues with the computer Learn To Trade , Makati Philippines Philippines​ - Client Services Manager and Unlimited wealth manager October 2014- July 2017 ● ● ● ● ● ● ● Client support and Customer Support Company inbox management Calendar Management Go to webinar management Provided training for New Client Services Managed a Team of Client Services Managed and Created Events for The Company Telan Solutions , Pasig Philippines​ - Team Leader July 2017- November 2017 ● Managed A Team Making Outbound Calls for A Backbrace Campaign in the US Blue Star Sports- US Based​ - Email and Phone Tech support October 2017- February 2018 ● ● ● Provide support to fellow team members Provide technical support for B2B clients Walk through client on how design websites and use the mobile app Absolute Writers LTD , Homebased ​ - Article and News Writer October 2017- December 2017 ● Managed A Team Making Outbound Calls for A Backbrace Campaign in the US Private Contractor , Homebased ​ - Social Media Assistant December 2017- Present ● ● ● ● ● Managed Facebook Pages For Cocomii Cases And Balimalas Schedule Social Media Posts in Buffer and Tumblr Upload Blog Posts In Wordpress Create Facebook Posts Manage Comments and Reply To Chats On Social Media Accounts Creative Playground , Homebased ​ - SEO Content Writer October 2017- Present ● Write SEO Content For different niche Envision Solutions , Homebased ​ - Product Review Writer January 2017- Present ● Write Product Reviews for Medical Products and Supplement Devouz Pet Central , Shopify ​ - Product Researcher , Product Lister January 2017- Present Shopify Link: ​https://devouz.co/ ● ● Handles all product research Handles all product upload the3doodler.com/- Content Writer Fenruary 2018- Present Create blog post and articles for the doodlepen TOOLS WORKED WITH ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Salesforce Zendesk Google Suite Trello Teamwork Asana Podcast Design Pickle Transcription Puppy Scribie Canva Buffer Tumblr/Facebook/Pinterest/IG/Google Plus/Twitter Go To Webinars Wordpress Grammarly ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Yoast Pixlr Editor Canva Ms Word/ Excel/Paint/Powerpoint EventBrite Blue Pumpkin Workplace Copyscape Shopify Oberlo Ali express Zoiper Xlite Dropbox GoogleSuite Links To Writings Done Article Writing ● ● ● http://www.journalistbook.com/2017/12/28/moana-disney-opens-door-p ossibility-lgbtq-princess/ https://www.allnintendo.com/2017/11/08/sega-brave-wave-collaboratessonic-soundtrack-vinyl/ http://www.popsource.co/2017/09/25/nikki-reed-ian-somerhalder-makesapologies-birth-control-joke/ SEO Content Writing ● http://www.buzzinessworld.com/trending-suicide-rates-grows-year-year -suicide-cleanup-caters-demand/ ● http://www.whentheygetolder.co.uk/the-health-benefits-of-plantsfor-your-parent/ Product Reviews ● ● http://www.envisionsolutionsnow.com/pura-bella-reviews/ http://www.envisionsolutionsnow.com/skinception-argan-oil-reviews/