Rachelle Rusaban

Hi, I’m Rachelle Lili Rusaban — a dedicated and versatile professional with over 5 years of experience in customer service, technical support, training, and behavioral therapy. My career spans both BPO and non-BPO roles, where I’ve built a strong foundation in delivering quality service, resolving issues efficiently, and communicating with empathy.

Most recently, I worked as a Customer Care Representative for Scalex Solutions (supporting Maytronics – NA), where I handled live chat, email, and phone inquiries. I consistently achieved 90–100% QA scores, resolved escalations, and contributed to our knowledge base to improve team efficiency. Prior to this, I supported TP-Link as a Technical Support Representative, where I assisted users with router configuration, firmware updates, and troubleshooting connectivity issues.

In earlier roles at Convergys/Concentrix, I specialized in software assistance for Intuit QuickBooks, helping small business clients through chat and call support. I also have a background in training and behavioral therapy, having worked as a Senior Trainer and a Behavior Therapist for children with autism spectrum disorder (ASD). These roles helped shape my patience, listening skills, and adaptability—traits I bring to every project and client interaction.

I’m proficient in tools such as Salesforce, Microsoft Office, Canva, QuickBooks, and ChatGPT. I’m also skilled in basic graphic design and documentation, making me a well-rounded support specialist who can contribute to both the front line and backend of operations.

Whether you’re looking for a reliable customer support agent, a technical troubleshooter, or a training assistant, I bring professionalism, warmth, and a solution-focused mindset. I’m available for full-time or freelance remote roles and would love to help your team deliver excellent customer experiences.

Let’s connect!