RACHELLE MARIE S. EVANGELISTA
44 Molave Street, Dimasalang Subdivision, Imus, Cavite
Contact No :-
Email Address :-Skype ID: rachellemarieevangelista
OBJECTIVE
To obtain a position where I could effectively apply my skills and knowledge I’ve learned and to
give an opportunity to work productively and accurately in your company.
JOB EXPERIENCE
Freelancer
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Virtual Assistant
VA Claims Insider https://vaclaimsinsider.com/
December 2019 - September 2020
Tasks:
* Handling emails from retired US Veterans through Gsuite
* Preparing Strategy for VA Disability Claims
* Managing coaches schedule through Calendly
* Managing deals in Pipedrive
* Managing voicemails and text messages through Just Call
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Virtual Assistant
Client through Upwork
Order Processing Department in
https://www.jjshouse.com/
January 2019 - January 2020
Tasks:
* Handling emails from customers.
* Order/Data Entry – Keying orders of the customer while making sure that the details are all accurate.
* Track and trace – Using the tracking number provided by the customer or any reference number and a
tracking app or websites. To provide POD and ETA.
* Processing Returns/Exchanges – By following the policy before processing anything and getting
customer’s feedback to improve the process or the products.
* Troubleshooting logins/Password reset – Investigating as to why the customer cannot log in. Creating
logins. Password reset.
* Processing cancellation and refund
BPO Background
Claims Specialist
January 2017 - August 2018
Conduent
One E-Com Center Building, Mall of Asia Complex, Harbor Dr, Pasay
Customer Service Representative
June 2014 – January 2017
TaskUs | Ridiculously Good Outsourcing
TaskHouse, T. De Castro Bldg. 2, Palico 1, E. Aguinaldo Highway, Imus, Cavite
EDUCATIONAL BACKGROUND
Tertiary Level
:
St. Dominic College of Asia
Bachelor of Science in Tourism Management
Emilio Aguinaldo Highway, Bacoor, Cavite
2013 – 2015
Secondary Level
:
Gentle Shepherd Montessori
Pandi Angat Rd, Bulacan
2009 - 2010
Primary Level
:
Likha Elementary School
Molino IV, Bacoor, Cavite
2000 – 2006
TRAINING AND SEMINARS ATTENDED
Lunch and Learn:
From Ripples to Tidal Waves
TaskUs, Lizzy’s Nook site
January 7, 2016
5th Kulayawan Festival:
Developing Leaders Through Holistic Activities
St. Dominic College of Asia
March 2, 2014
Restaurant Orientation Program:
Standard practices in Restaurant Operations
Wooden Horse Steakhouse
Molito Commercial Complex, Alabang
September 9, 2013
Junior Professional Summit 2013:
Nurturing Soft Skills Towards Global Competitiveness
Crimson Hotel, Alabang
August 2013
PERSONAL INFORMATION
I was born on November 16 in Negros Occidental, Philippines, 5’3 in height. Single and a Catholic. I am
very interested to be part of your company. Let me help you bring more success to your company. I assure
you that I'm very professional and trustworthy. Here are the reasons why:
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I'm honest and I own up my mistakes.
I make sure to finish the tasks assigned to me on time.
I know when to seek assistance, I don't pretend I know something when I don't.
I always stay positive no matter what the situation is.
When it comes to how experience I am in customer support, I'm confident that I am well-experienced. I've
been in this field since 2014 and I've dealt with different people. I know how to handle different types of
customers from disappointed to satisfied customers. I've been a customer support via phone, email and
chat. I hope you will give me an opportunity to share my skills and what I have learned in this field.
CHARACTER REFERENCES
John Benedict Saria
Virtual Assistant
JJsHouse.com-
Rachel Baltazar
Operations Manager
VA Claims Insider-
Jocelle Victoria Angeles
Senior Analyst
Accenture-
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Rachelle Marie S. Evangelista
Applicant
