Rachelle Jackson
19234 Edgefield St. Harper Woods, MI 48225 - -
Objective ___________________________________________________________________________
Dedicated professional with Bachelor’s degree seeking a challenging entry-level position that will allow the use and
growth of administrative skills, interpersonal abilities, and career advancement.
Educational Background _______________________________________________________________________
August 2013 – May 2018
Bachelor of Science, Kinesology
GPA: 2.85
Central Michigan University, Mount Pleasant, MI
Work Experience ____________________________________________________________________
R1RCM: Patient Registration Representative (2018)
Perform registration and basic insurance verification
Identify and update patient demographic information on ADT system
Provide courteous and accurate patient and hospital information with way finding instructions
for patients, families, visitors, and ancillary areas.
Interpret physician orders for appropriate testing or admission criteria.
Obtain Insurance Card copies or validate insurance information via electronic medical record,
transfer information, or insurance eligibility tool.
Assist with all possible account resolutions pertaining to patient balances.
ROCK CONNECTIONS: Account specialist (2018)
Perform a heavy volume of inbound and outbound phone duties, including contacting and
transferring clients to appropriate parties
Use the internal proprietary software and technology of Rock Connections
Participate in regular training on products and clients of Rock Connections
Filter leads on behalf of Rock Connections clients
ENTERPRISE RENT-A-CAR: Intern in Detroit, MI -)
Provide a high level of customer service by assisting customers and assessing their rental needs
in person and over the phone
Selling optional protection products, upgrades, fuel options and other additional equipment
Perform various administrative and basic accounting functions
Enterprise rent a car #1 Summer CAR for total sales
ASSOCIATE TRAINER: Panera Bread in Mount Pleasant, MI -)
Responsible for balanced cash drawer at open and close of shift
Preparing quality food
Training new employees
Activities AT CMU ____________________________________________________________________________
CMU Women’s Initiative of Strength and Hope member – 2014-18
DECA (Distributive Education Clubs of America) member – 2016
CMU Alternative Weekend Volunteer – 2017
