Rachelle Diaz

 Objective: Seeking a challenging and rewarding career in the corporate world with opportunities for personal and professional development and enhancement. To be a part of the fast growing company which professionalism, provides additional knowledge and can widen up my field of endeavor. Microsourcing Inc. – Two E-com Center Mall of Asia Complex March 2015 – Dec. 2016 Position: Customer Sales Expert Reporting directly to Supervisor/ Team Leader Making outbound calls for customers who visits the websites real time. Receiving inbound calls for customer who wants service immediately. Meeting individual daily targets for sales. Doing follow ups for pending orders and set call backs. Focused on delivering quality sales Coordinating directly to admin team. Access Worldwide INC RCBC Plaza Makati City July 2012-Febuary 2015 Position: Customer Sales Representative to Team Leader Work as a Team leader handling 15 representative. Doing coaching to representatives to develop skills in selling Monitoring calls and coaching representative to get high CSAT scores. Working with managers with daily admin task and calibration Daily calibration with clients Approving and doing changes for customers account Motivating and inspiring employees to work productively. Addresses disciplinary and/or performance problems according to company policy. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. Uses appropriate judgment in upward communication regarding department or employee concerns. Skills Self-motivated and has the ability to work with the needs of customers. Management skills Excellent Communication Skills Fluent in English language. Customer service skills Hard working, detail-oriented, multi-task. Education Accounting and BusinessInfotech Institute of Arts and Sciences ManagementMandaluyong City, Philippines Personal Details: Date of Birth August 04, 1990 NationalityFilipino