Rachelle De Mesa Baltazar

RACHELLE BALTAZAR Virtual Assistant PROFILE I’m a dedicated and versatile professional experience across the EDUCATION NEW ERA UNIVERSITY Bachelor of Science - Industrial Engineering- medical, legal, and NEW ERA UNIVERSITY Certification Program for Sign Language Interpreter engineering fields, 2020 specializing in administrative and LANGUAGE Clinical support, billing Native Tagalog coordination, Advanced English appointment setting, Advaced ASL procurement, and records management. PROFESSIONAL SKILLS Administrative Technical Proficiency Communication Customer Service Clinical Support Data Entry CERTIFICATIONS August 2025 - HIPAA Training March 2021 - Basic Occupational Safety and Health March 2020 - HIPAA Training WORK EXPERIENCE PERSONAL INJURY LAW FIRM - LA, CA | LEGAL VIRTUAL ASSISTANT November 02, 2023 - June 30, 2025 Secured and reviewed HIPAA authorizations by carefully collecting signed forms from clients and ensuring they met all legal privacy and confidentiality standards before requesting medical information. Coordinated with medical facilities such as hospitals, clinics, and doctor’s offices to retrieve complete and timely medical records and billing statements needed for case processing. Audited and verified medical invoices and documents by double-checking charges, procedures, and supporting documentation to ensure accuracy and proper billing codes were used. Portals: Chartswap Tools: RingCentral, Filevine, TimeDoctor MERALCO (MIESCOR) - PH | PROCUREMENT ENGINEER March 8, 2021 - October 28, 2023 Managing the procurement process for engineering projects, ensuring that materials, equipment, and services are sourced efficiently, cost effectively, and in compliance with project requirements. Collaborating with project managers, engineers, vendors, and suppliers to identify procurement needs, evaluate options, and facilitate the acquisition of necessary resources. Facilitating the sealed bid, open bid and Pre-bid meetings. Creating an expense report and cost savings report. Conducting facility survey and accreditation of supplier and subcontractor. Portals: DNB, Meralco Portals Tools: SAP, MS Teams and MS 365 FAMILY MEDICINE CLINIC - LA, CA | VIRTUAL MEDICAL ADMINISTRATIVE ASST. October 02, 2018 - February 15, 2021 Responsible for handling and organizing patient billing records by accurately entering charges, updating payment details, and ensuring that all personal and financial information remained confidential in accordance with data privacy regulations. Supported daily clinic operations by performing administrative duties such as answering calls, scheduling appointments, filing documents, and managing Electronic Health Records (EHR) and Electrnic Medical Record (EMR) to keep patient data updated and organized. Maintained accurate and up-to-date medical records by regularly updating treatment notes, test results, and insurance documents to support smooth and efficient patient care. EMR: eClinicalWorks Portals: RxClaim Tools: RingCentral, TimeDoctor, Jotform VIVA CLINIC - PH | APPOINTMENT SETTER July 27, 2015 - September 24, 2018 Maintained a proactive approach to learning, continually refining sales techniques and communication skills to support patient engagement and clinic goals. Guided new patients through the intake process with warmth, clarity, and attention to detail, ensuring a smooth on boarding experience. Managing entries and scheduling systems accurately to maintain up-to-date patient information and appointment records. EMR: MDClinic.ph Tools: MS 365, MS Office