Rachelle Celemin

RACHELLE CELEMIN RELIABLE VIRTUAL ASSITANT WORK EXPERIENCE MY BACKGROUND I am a reliable Virtual Assistant with background in Customer Service and Billing/Accounts Receivable. PROFESSIONAL SKILLS Tools: Trello , Microsoft Dynamics CRM, Gmail, Google drive, Google Docs, ManyChat, Titan, Finance AdIns, Microsoft Office, Microsoft Outlook, SUN Citrix System, People Soft, TeamWorks, Share Point, Canva, Soft Skill: Critical Thinking, Detailoriented, Communication, Customer Service, Multi tasking, Email Management, REACH ME AT: Mobile: - Email:-Skype: Rachelle Celemin General Virtual Assistant JSAM | 2020 Handle chat support Moderate and respond to comment on the social media account Content writing for a social media post Creating of welcome post for the new group members Editing of a blog post in WordPress Granting of access to new online student Banner creation using Canva Financial Accounting Associate/Billing Regus|- Process deposit, overpayments, credit card refund Handle email escalations Completing of tickets in the CRM system Loading of contracts and client's information in the system -Raising of the initial invoice Raising of a credit note Attend to queries and disputes regarding clients' accounts -Coordinate with different departments involved in the process -Provide a statement of account if requested Managing and updating client information in the company billing system Carry out additional responsibilities as requested by Line Management CERTIFICATIONS -Top performer of the month (Regus) -Completed an Intensive virtual assistant course -Completed an online E-commerce course