RACHELLE CAPUSO
eCommerce Virtual Assistant
My Portfolio
(049)- 508 - 2797
348 Purok 5, Brgy. Bigaa Cabuyao City Laguna
Philippines 4025
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PROFESSIONAL SUMMARY
Experienced eCommerce Virtual Assistant with over 7 years in the freelancing
industry, specializing in eCommerce website design, store management, creative
graphic design, and basic bookkeeping. Skilled in optimizing business operations,
managing online stores, and driving customer satisfaction. Proven ability to lead and
communicate effectively, offering dedicated support to help businesses thrive in
the digital marketplace.
WORK EXPERIENCE
eCommerce Virtual Assistant GIG Project
Upwork & OLJ | Oct 2018 - 2024
Enhanced customer experience by responding
promptly to inquiries and managing detailed
product information.
Oversaw inventory management to ensure accurate
restocking and coordinated logistics for timely and
efficient shipments.
Collaborated with the marketing team to create
compelling product descriptions and visuals,
driving engagement and conversions.
Handled customer feedback, monitored sales data,
and delivered actionable insights to optimize
pricing and product assortment.
eCommerce Virtual Assistant
SmartBuyerz LLC | Oct 2019 - 2024
Enhanced
customer
experience
by
promptly
addressing inquiries and managing product details.
Managed inventory, ensured accurate restocking,
and coordinated logistics for timely shipments.
Collaborated with the marketing team to develop
engaging product descriptions and visuals.
Handled customer feedback, tracked sales data,
and provided actionable insights for pricing and
assortment.
Shopify Store Owner
Mumsy Rachelle Online Shop | 2019 - 2021
Curated and managed product listings with
engaging descriptions and high-quality photos.
Handled customer inquiries, order details, and
shipping
coordination
to
optimize
customer
experience.
Organized
promotional
activities
to
boost
engagement and sales on social media platforms.
Warehouse Admin Staff
QBL Services | 2017 - 2018
Maintained accurate inventory records, conducted
stock audits, and coordinated logistics.
Ensured operational efficiency through data
management,
report
generation,
and
safety
compliance.
EDUCATION & CERTIFICATIONS
BS in Business Studies, Marketing Management (ETEEAP) |
2023 - Present
120-Hour TEFL Certification | TEFL Professional Development
Institute, 2021
QuickBooks Online Advanced Bookkeeping | Intuit
QuickBooks Certified ProAdvisor, 2021
Project Management 101 | Cloudstaff - Edukasyon.PH, 2021
eCommerce Management, Shopify, Etsy & Amazon | LinkeIn
2019
CORE COMPETENCIES
eCommerce Management: Skilled in setting up, managing, and
optimizing online stores, including inventory and logistics
coordination.
Virtual
Assistance
&
Project
Management:
Provides
administrative support, coordinates tasks, and leads teams to
meet project deadlines.
Graphic Design: Proficient in creating visually appealing
product images and marketing materials.
Bookkeeping & CRM: Knowledgeable in QuickBooks Online for
financial
tracking
and
CRM
software
for
customer
engagement.
Social Media Marketing: Experienced in crafting social media
strategies
to
enhance
brand
visibility
and
customer
engagement.
TECHNICAL PROFICIENCY
Graphic Design: Adobe Creative Suite, Canva
Project & Communication Tools: Microsoft Office, Asana,
Slack
Web & eCommerce Platforms: WordPress, Shopify
Accounting: QuickBooks Online
CRM & Marketing: HubSpot, Mailchimp
PERSONAL SKILLS
Critical Thinking & Problem Solving
Strong Work Ethic & Professionalism
Team Collaboration
Excellent Communication & Leadership
RACHELLE A. CAPUSO
