Rachelle Ann Magtangob

I have over four (4) years of experience as a Customer Support Representative, managing chats and emails for various e-commerce accounts. My responsibilities included handling customer inquiries related to order statuses, processing cancellations, arranging returns, facilitating price matches, and resolving claims for lost, damaged, or incomplete packages.

I am proficient with a wide range of CRM tools and platforms, including Gorgias, Zendesk, Shopify, Oracle NetSuite, BigCommerce, Slack, Notion, Salesforce, Citrix, Google Workspace, and more.

In addition to addressing customer concerns, I collaborated directly with vendors, suppliers, and logistics companies to ensure smooth operations. Prior to my e-commerce experience, I worked as a Technical Support Associate for a year and a half under Intuit, supporting financial accounts. My role involved assisting with bank transactions, daily savings, and monthly bills, as well as troubleshooting application issues to resolve technical glitches effectively.

With my relevant skill set and hands-on experience in customer support and e-commerce, I bring a tech-savvy, problem-solving mindset to every role. I am observant, empathetic, energetic, creative, highly organized, and deeply committed to delivering exceptional service.