Rachel Yemisi Ibitayo

Rachel Yemisi Ibitayo Customer Support Specialist – Nigeria Professional Summary Customer Support Specialist with over 7 years of experience delivering high‑quality support via phone, email, live chat, and social media. Skilled in resolving customer issues efficiently, maintaining accurate CRM records, and handling high‑volume inquiries with professionalism and empathy. Experienced in remote work environments and collaborating with distributed teams. Work Experience Customer Service & Communications Officer Glacique Incorporated (Remote) – 2024 – Present Manage customer inquiries across email, live chat, and social media platforms Resolve complaints efficiently while ensuring positive customer experience Maintain accurate CRM records for all customer interactions Analyze feedback to identify recurring issues and suggest improvements Collaborate with internal teams to resolve operational challenges. Customer Service Representative Airtel Networks Limited, Ibadan, Nigeria – 2016 – 2024 Handled high‑volume inbound and outbound customer interactions daily Assisted customers with billing, SIM activation, and service‑related concerns Resolved issues efficiently, contributing to customer satisfaction Escalated complex technical issues to appropriate departments Supported onboarding and training of new team members. Key Skills ●​ Customer Support (Phone, Email, Live Chat, Social Media) ●​ Complaint Resolution & Customer Retention ●​ CRM Tools: Salesforce, Zendesk, Freshdesk ●​ Communication & Interpersonal Skills ●​ Problem Solving & Conflict Resolution ●​ Data Entry & Documentation ●​ Call Center Operations. Education Higher National Diploma (HND), Hospitality Management Kaduna Polytechnic, Nigeria Secondary School Certificate Dabo School, Kaduna