Rachel Vilma Macob Sabando

Rachel Vilma Macob Sabando Strategic HR & Operations Consultant | Certified Compensation & Benefits Professional Metro Cebu, Philippines Objective To re-engage professionally offering 20+ years of strategic leadership across tech, telecoms, construction, and BPO sectors. I specialize in building scalable, compliant, and people-first HR systems, aligning operational efficiency with business goals through inclusive communication and hands-on transformation. Skills and Abilities • HR Strategy & Compliance: Policy development, onboarding systems, employee engagement, and legal alignment • Certifications: ISO 9001 Foundation, Compensation & Benefits, Occupational Safety, Construction Management • HRIS Platforms: Oracle, Sprout, ERP, PeachTree • Operations Leadership: Workforce planning, performance management, and crossfunctional coordination • Documentation & Branding: Bilingual HR materials, onboarding guides, capability statements, and branded outreach • Process Optimization: ISO readiness, quality systems, and business continuity planning Experience Kinettix – HR Manager (June 2019 – Jan 2025) Led HR transition from third-party BPO to independent entity. Built HR frameworks, launched recognition programs, and partnered with leadership on compliance and culture. Dong Sheng Myne Builders Corp. – Authorized Managing Consultant (Nov 2018 – Sept 2020) Audited and redesigned policies for labor compliance and strategic alignment. Proposed operational enhancements to boost satisfaction. Global Dimension Company Inc. – HR & Operations Manager (Mar 2018 – Jun 2019) Oversaw production and HR functions. Revitalized systems and policies, ensured compliance, and led training initiatives. Polaris Building Systems Inc. – ISO/Business Process Consultant (Jun 2018 – Apr 2019) Designed and implemented quality management systems for ISO certification readiness. Nakatomi Engineering & Mechanical Systems – ISO/Business Process Consultant (Jun 2017 – Jun 2018) Streamlined operations, trained staff, and reduced non-conformance issues by 30%. Fastway Construction & Development Corp. – HR/Admin Manager (Mar 2017 – Mar 2018) Led recruitment, training, and policy development. Boosted employee satisfaction by 30%. ASCENTIA Construction Inc. – Admin & Operations Manager (Jun 2011 – Mar 2017) Achieved contractor accreditation, streamlined bidding processes, and fostered technical team collaboration. Philippine Fire and Marine Insurance Corp. – Branch Manager (Nov 2009 – May 2011) Managed operations, drove business development, and ensured compliance in a competitive market. Qualfon – Operations Manager (Jan 2006 – Oct 2009) Managed telecom customer service teams, led training, and improved agent responsiveness. Eldrac Marketing – Independent Owner (Nov 2002 – Dec 2005) Established wholesale distributorship. Managed client relationships and logistics. Bayan Telecommunications – Call Center Manager (Jan 1995 – Oct 2002) Revamped call procedures, led onboarding, and managed telecom traffic operations. Philcom Corporation – Operations Supervisor (Jul 1992 – Dec 1994) Supervised international and domestic call operations. PLDT Global Corporation – Operator/Admin Clerk (May 1985 – Jun 1992) Handled operatorassisted calls and provided administrative support. Education • • • MBA (12 units earned) - University of San Carlos & Philippine Christian University BA in Communication Arts - Saint Paul College of Manila Certifications: ISO 9001 Foundation, Compensation & Benefits, Occupational Safety, Quality Management Representative Communication • Bilingual Documentation & Messaging Crafts clear, compliant HR materials in English and Filipino for diverse teams. • Branded Onboarding & Outreach Designs onboarding guides, capability statements, and pitch decks aligned with company identity. • Inclusive & Structured Communication Empathetic, assertive communicator who fosters clarity and trust across hybrid teams. • Company Representation & Proposal Writing Leads dealer applications and clientfacing proposals with confidence and strategic messaging. • Visual Identity & Messaging Strategy Develops brand-aligned messaging for professional spaces, especially women-focused environments. • Collaborative & Cross-Functional Engagement Facilitates alignment across HR, operations, and leadership for seamless execution. Leadership • 20+ years of mentoring and team empowerment across industries • Led HR transformations, built management systems, and launched engagement programs • Resilient and proactive, reframing challenges into growth opportunities References Available upon request.