Rachel Unekwu Amankhu

RACHEL UNEKWU AMANKHU PROJECT MANAGER Lagos State, Nigeria. -.- PERSONAL STATEMENT A well-seasoned project management professional with an extended record of excellence in complex matrix environments. Possessing vast experience of coordinating and managing all projects activity, providing clear guidance and leadership to a team and ensuring that all legislative requirements are fully met. Managed integrated programs in various areas including asset management, supply chain, account receivable and payable. Team leader dedicated to managing operations and projects flawlessly. Successful track record of increasing project completion rates, achieving cost saving, and ensuring timely delivery of projects. Rachel is a confident communicator with strong interpersonal and analytical skills who strives on social interaction and customer satisfaction. A graduate of Sociology with outstanding communication skills, and experience in Operations management, Business development and Project management. I appreciate diverse cultures and practices which enable me to have good interpersonal relationships with colleagues and business associates. PROFESSIONAL SKILLS - Project Management: knowledge of Agile, waterfall, Ms Project, DMAIC, PRINCE2. CRM Management: Trello, Asana, Taxdome, Monday.com, Clickup, Kanban, Dynamic 365. Process Management: Project plan, project schedule, change management, risk management, stakeholder management, Project Lifecycle, workflow planning, teamwork. Communication: Slack, gmail, Outlook, MI, Presentation Skills, Meeting management. Planning and Monitoring: Work schedules critical Paths, Variations management. Client Relations: Main point of contact, issues resolution, changed management. IT: Ms office tools(word,excel,PP), Google Suite, Ms Project, ChatGPT. Quality Control: Quality standards, snagging, Service level Agreement Compliance Operations Management: Workforce planning, technical support, compliance. Project Implementation: KPI creation, Budgeting, implementation, mornitoeing, evaluation, Analysis. PROFESSIONAL WORK EXPERIENCE Project Manager/Spreadsheet Designer (Upwork) J-Global, Japan (Remote) • • • • • • 06-2024 - Date Project Planning & Execution: I collaboratively define project scope, develop schedules, allocate resources, and monitor progress to ensure our team's success. Time & Budget Management: I work with the team to estimate and manage project timelines and costs, keeping our projects on track and within budget. Risk & Quality Management: Together, we identify potential risks, implement mitigation strategies, and uphold quality standards throughout the project lifecycle. Team Leadership: I lead and inspire our project teams, assign tasks, and foster open communication with stakeholders to ensure alignment and progress. Design & Layout: I design user-friendly, visually appealing spreadsheets that meet the unique needs of our projects and enhance team productivity. Data Analysis & Reporting: I analyze data and generate insights through detailed reports and dashboards, providing our team with valuable information for informed decision-making. Business Development Manager 02-2024 – 04-2024 GAO Tek, U.S.A (Remote - Internship). ● ● ● ● Generating leads for the company using different software. Sending mails and other information to various clients and business associates. Provided trustworthy feedback and after-sales support. Develop entry level staff into valuable salespeople. Customer Advisor 11-2023 - 01- 2024 Upwork ● ● ● ● ● ● ● ● ● ● Provided exceptional customer service via phone, email, chat, and face-to-face interactions, ensuring prompt and professional responses to inquiries, concerns, and complaints. Built and nurtured strong relationships with customers, enhancing loyalty and trust through personalized interactions and support. Guided customers through product features, troubleshooting procedures, and service options, addressing their needs effectively and efficiently. Processed orders, returns, and exchanges with accuracy and attention to detail, maintaining high standards of service delivery. Collaborated cross-functionally with sales, marketing, and technical support teams to resolve complex customer issues, fostering a seamless customer experience. Maintained meticulous records of customer interactions, transactions, and feedback to track and analyze trends and improve service quality. Stayed abreast of company products, services, and policies to provide informed assistance and guidance to customers. Identified opportunities for upselling and cross-selling additional products or services, contributing to revenue growth and customer satisfaction. Actively participated in training sessions and meetings to enhance product knowledge and refine customer service skills. Consistently exceeded individual and team performance goals, demonstrating a commitment to excellence and continuous improvement. Sales Representative 11- 2022 - 10 - 2023 Raven Power, Lagos Nigeria. ● ● ● ● Generate leads through various means such as cold calling, door-to-door canvassing, networking, referrals, and online marketing strategies. Educate potential customers about the benefits of solar energy, including cost savings, environmental impact, and available incentives and rebates. Liaise with the company's installation teams to coordinate site assessments, permitting, and the installation process, ensuring a smooth transition from sale to installation Educate potential customers about the benefits of solar energy, including cost savings, environmental impact, and available incentives and rebates. Project Manager 04- 2019 - 10 - 2022 Rakel Limited, Lagos Nigeria. ● ● ● ● ● Managed people and operations with clear business objectives. Developed and maintained projects timelines and budgets, resulting in an average project cost saving. Updated job knowledge by participating in educational opportunities and researching. Maintained relationship with key operations vendors, track vendors pricing and service level. Professional project documentations. Project Manager 12-2017 - 03- 2019 Posh Fabrics & Design ● ● ● ● Directed day-to-day operations focused on the attainment of key business metrics and continuous improvement initiatives with related direct reports. Built, supervised, and mentored teams and leadership in receiving and inbound operations. Compiled and updated employee files to document every action, information, and benefits action. Examined financial data and used them to improve profitability. Project Coordinator 03-2016 - 11-2017 CPT Ventures, Ikeja, Lagos State ● ● ● ● Streamlined company operations through CRM implementation and workflow automation. Create SOPs and conducted team training on CRM usage, enhancing efficiency by 48% Managed clients onboarding, databases and relevant information for improving services. Implemented process improvements to optimize efficiency and support growth Administrative Officer (NYSC) 01- 2015 - 02-2016 Local Government, Ogun State ● ● ● ● Generating leads for the company using different software. Sending mails and other information to various clients and business associates. Provided trustworthy feedback and after-sales support. Develop entry level staff into valuable salespeople. EDUCATION AND CERTIFICATIONS BSc in Sociology (Honors) Kogi State University. CERTIFICATIONS: ● Prudential Fashion Academy ● Project Management Foundations: Procurement (LinkedIn) ● Business Development: Strategic Planning (LinkedIn Learning) ● Customer Service Foundations (LinkedIn Learning) ● Inbound Certified (HubSpot Academy) INTEREST - Reading, Researching, 2014 - - Traveling Cooking REFERENCES Available on request.