Rachel Tay

--linkedin.com/in/rachtay99 Rachel TAY Dedicated and customer-focused professional with excellent communication and problem-solving skills, I am committed to ensuring customer satisfaction while maintaining a positive and professional demeanor in fast-paced environments. I am skilled at building strong relationships, listening to customer needs, and finding solutions that make their day easier. Whether it is handling inquiries or resolving issues, I am dedicated to delivering tailored solutions to meet client needs. EXPERIENCE AIRBUS ASIA TRAINING CENTRE — Customer Experience Associate (Contract) MAY 2024 - JANUARY 2025 ●​ Achieved highest customer satisfaction index worldwide at 81.3 (target KPI 75.0) from customers across 91 airlines. ●​ Prepared training resources (classrooms, training materials, welcome brief, security clearance and administrative preparation) for an average of 60 trainees monthly. ●​ Successfully sold Airbus products resulting in an annual revenue of $116,440 in 2024, a 30% increase from the previous year. ●​ Led a RFP process for restaurant vendor selection, identifying 30+ qualified restaurants, evaluating proposals and negotiating contracts. ●​ Built strong rapport with customers, leading to increased customer loyalty and repeated business. CHERRYBROOK PRESCHOOL — Teaching Assistant SEPTEMBER 2023 - DECEMBER 2023 ●​ Supervised up to 20 students during class, play and mealtimes. ●​ Encourage self-directed learning by providing materials that match each child's interests and developmental level, encouraging exploration and self-paced learning. UNITED OVERSEAS BANK LIMITED (UOB), SCANHUB — Administrative Assistant JANUARY 2023 - MAY 2023 ●​ Digitized and proofread more than 1000 documents per day. ●​ Proofread digitized documents by ensuring they are accurately entered into the bank's system, with no discrepancies between physical and digital records. ●​ Used verbal and written communication to interact with adults with Autism Spectrum Disorder (ASD) and/or impaired hearing. EDUCATION University at Buffalo, State University of New York 2019 - 2023 Bachelor’s of Science in Geographic Information Science SKILLS ●​ ●​ ●​ Microsoft Suite Google Office English, Mandarin ●​ ●​ ●​ Active Listening Attention to Detail Empathy & Emotional Intelligence