Rachel Castro Simbre
Professional Goals
To obtain immediate employment with growth potential, where my
technical and interpersonal can be utilized. I have the ability to
work independently, as well as part of a team; accurate and
efficient. Make sure ot manage the company goals and objectives
and provide high quality performance standards.
Get in touch!-
--120 3rd Avenue, Bernardo District,
Cabanatuan City Nueva Ecija 3100
Character reference
Maria Katrina De Guzman:
Head of Human Resources
Palayan Site Sutherland Global
Services Philippines, Inc.
MariaKatrina.DeGuzman@sutherlandgl
obal.com
-
Ivan Fernandez:
Associate Manager
Tarlac Site Sutherland Global Services
Philippines, Inc.-
Melanie Ignacio:
Lead CS
Palayan Site Sutherland Global
Services Philippines, Inc.--
Work Experience
Subject Matter Expert
Sutherland Global Services | September 2017 - April 2021
- Resolved customer questions, issues and complaints.
- Assist representatives with escalated customer service calls and questions.
- Managed and mentored new customer service representatives.
- Perform side by side training of new employees, along with monthly
monitoring
- Generate daily/monthly reports to immediate supervisor
Academic History
DATAMEX Institute of Computer Technology
Scholar | Two Year Computer Software Technology
S.Y. 2010
Barrera Cabanatuan City, Nueva Ecija 3100
Nueva Ecija High School
S.Y. 2007
Burgos Avenue, Cabanatuan City Nueva Ecija 3100
Skills
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results
Specializations
Languages Spoken
- Computer Literacy
- Microsoft Office
- Google Suite
- Photo Editing (Adobe Photoshop,
Canva)
- Basic Video
Editing(Powerdirector,)
American:
English
Asian:
Filipino
