Rachel Pendergast

4x certified Salesforce professional and proactive learner with experience spanning customer success, HR, marketing, pharmacy, healthcare and analytics domains. Fun-loving, action-oriented individual who enjoys solving problems. Technical aptitude combined with business perspective drives rapid development of solutions that meet customer needs and accelerate business value. Would love to help you set up expand your Salesforce platform to automate business processes and improve end-user experience.

Educational Degrees:

Master's degree in Industrial/Organizational Psychology from University of Hartford

Bachelor's Degree in Sociology from University of Connecticut

Salesforce Certifications:

Salesforce Administrator        

Salesforce Advanced Administrator        

Salesforce Platform App Builder        

Salesforce Service Cloud Consultant

Experience:

· Team with Customer Success, Marketing, Analytics & Support to streamline complex business processes using SFDC 

· Build solutions for customer community, knowledge base, email, marketing campaigns and customer outreach

· Identify platform issues and craft technical resolutions and communication plans to remedy

· Customize applications, objects, fields, page layouts on Service, Marketing and Sales Cloud

· Automate processes using flows, process builders and workflow rules in Classic and Lightning environments

· Perform platform data grooming, deployments, and testing in an environment with 3,000+ active internal users

· Consult business leaders to understand processes and pain points, translate into business requirements and propose and implement technical solutions

· Configure client Salesforce platforms including structure and functionality, troubleshooting, deployment and upload of data

· Perform organization customization of fields, page layouts, tabs, objects and applications

· Report on program effectiveness to aid decision-making for senior leadership

· Create documentation for and train Salesforce end-users on newly developed applications

· Manage ongoing Salesforce support requests and administrative needs of users