Rachel Memorando

RACHEL MEMORANDO Virtual Assistant WORK EXPERIENCE Dispute Resolutions Team Lead PERSONAL PROFILE I'm your creative VIRTUAL ASSISTANT who loves checklists, new skills, and getting out of my comfort zone daily. I can stay organized and on task while performing highly detailed work in a fast-paced environment. SKILLS AND TOOLS Fraud, Dispute, and Chargeback Investigation Customer Service Management Admin Support Task Data Entry and Research Graphic Design via Canva Social Media Management Content Writing Proficient in using the following tools: CRM - Zendesk, HappyFox, NetSuite, Siebel, G Suite and Google Microsoft Office (Excel, Word, PowerBI, SharePoint, OneNote) PayPal, Stripe Shopify Slack Canva GET IN TOUCH WITH ME Home: - Cell: - Email:-Skype: memoraych Noble Storm Ltd (Storm Media Ltd) | Aug. 2017 - Present handles the operations and agent management of the dispute resolutions team responding to product & general inquiries, order status & shipping updates, tracking orders, order changes & cancellations, quality claims. Tenant Screener VIRTUALLYINCREDIBLE.COM | Jan. 2017 - Apr. 2017 provide outsourced solutions for property managers e.g. screen the applicants do background checks that include credit, criminal and income/employment reports, residence history, and even social media to see if they are qualified to rent the house; also, crosscheck the required documents and finally, make suggestions and recommendations to the property managers. Credit Management Consultant TeleTech | July 2012 - Sept. 2016 Process and submits weekly reports for online payment extension requests via email for Telstra Takes inbound and outbound calls for Telstra Credit Management Conduct an extensive investigation on customer’s bill disputes and disputes of ownership Coordinates with the customer, third party collections agencies, and credit reporting agencies (when necessary) regarding delinquent accounts Technical Support Representative TeleTech | Feb. 2011 - July 2012 Takes inbound calls for Hewlett Packard (HP) desktop technical support. TeleTech | Feb. 2007 - Sept. 2009 Takes inbound calls regarding internet connection issues for residential accounts (Verizon ADSL and British Sky Broadband).