Rachel Hezel
Williamston, NC-
Authorized to work in the US for any employer
Work Experience
Admissions Advisor
Fullstack Academy of Code - New York, NY
February 2018 to Present
Assist incoming students with enrollment and processing
Respond to student inquiries and concerns
Implement and execute Support Team training procedures
Assist with various marketing projects and strategies
Moderate live info sessions and social media outlets
Coordination of pre-program prep classes
Intensive In-Home Counselor
Compass Youth and Family Services - Norfolk, VA
April 2016 to March 2018
Provide sound therapeutic intervention in working towards the goals of the high risk child and their
family
Develop and implement individualized treatment plans
Provide timely and accurate progress reports regarding client goals and family participation
24/7 emergency and crisis response
Attend weekly supervision, staff meetings and monthly trainings
Develop and maintain working relationships with community professionals, including case managers
and outpatient therapists
Responsible for accurate and ethical reporting of billable hours to insurance companies and other
funding sources
Mental Health Specialist
Baker Victory Services - Lackawanna, NY
March 2014 to April 2016
Supervise juvenile males in a non-secure detention environment
Provide therapeutic interventions as appropriate in accordance with treatment plan goals
Time management and completion of daily and monthly paperwork
Ensure the safety and welfare of all individuals under care
Provide crisis intervention, including verbal de-escalation and physical interventions
Maintain certification in CPR/First Aid and Therapeutic Crisis Intervention (TCI)
Accurately record and report all incidents or violations to the appropriate parties
Provide transportation to medical appointments, home visits, and other community outings
Communicate with family members and outside service providers in a timely and effective manner
Education
Bachelor's in Social Work
Daemen College - Amherst, NY
January 2010 to May 2013
Associate in Human Services
Erie Community College - Orchard Park, NY
September 2008 to December 2010
HS Diploma in General Studies
Holland High School - Holland, NY
September 2004 to June 2008
Skills
Marketing, Administrative Skills, Client Services, Microsoft Office, Zendesk, Intercom, Asana,
Organizational Skills, Slack, Inbound Sales
Certifications/Licenses
MANDT
Qualified Mental Health Professional-C
Inbound Sales Certification
June 2018 to Present
Inbound Sales Certification by Hubspot
Introduction to Python for Computer Science
May 2018 to Present
University of Berkeley
Additional Information
Erie County Department of Probation (BSW Internship)
Buffalo, NY
August 2012-April 2013
Learn the functions of the probation department under direct supervision of a full time probation
officer
Assist in overseeing a caseload of approximately 100 adults on probation
Assist with paperwork and record case notes as needed
Develop a thorough knowledge of community resources and establish professional relationships with
providers
Attend court and assist in providing reports to the judge
