Rachel Kristine Camilon

I believe I would be a valuable addition to the team because of my extensive experience and strong work ethic. I have experience working as a Medical Virtual Assistant, which has helped me develop the ability to follow detailed instructions while maintaining strict confidentiality when handling sensitive information.

With 20 years in the BPO industry—including 10 years in sales and 6 years in management—I have built a career leading teams, improving processes, and delivering results in fast-paced environments. Most recently, as Team Manager, I managed BDC appointment-setting operations with a team of 40 people, focusing on process optimization, team performance, and meeting sales goals. Before that, at Born2Lead Solutions, I led sales retention operations for a team of 30 people, helping improve customer engagement, reduce churn, and drive revenue through effective team management and process improvements.

I have a year of experience in credentialing in the medical niche. I am highly detail-oriented, with extensive experience generating and analyzing team reports to track performance, identify trends, and ensure accuracy in my previous role. By closely reviewing data and workflows, I was able to identify gaps in existing processes and recommend practical solutions that helped the team consistently meet and exceed performance goals. I also played a key role in reinforcing standards by setting clear expectations, monitoring compliance, and providing regular feedback to maintain quality and consistency. I have experience managing appointment scheduling and coordinating calendars to ensure smooth daily operations and data entry handling information. I regularly answer incoming phone calls, respond to patient inquiries, and provide helpful information in a professional and timely manner. I also assist with patient intake by collecting and verifying information, completing administrative tasks, and helping ensure patients have a smooth and organized experience from the moment they make contact with the office.

The tools I am familiar with are, CAQH, EMR's like Accuro, PS Suite, Oscar, Jira, Zoper, Ring Central, Go To, Google Sheets.

My experience in a managerial role has also helped shape my leadership, problem-solving, and organizational skills. It has taught me how to manage responsibilities efficiently, support team members, and ensure that tasks are completed accurately and on time. Because of this background, I am confident that I can contribute positively to the team and help maintain a high standard of service.