Rachel Kibanga

I am a seasoned leader with extensive experience in Customer Experience (CX), Revenue Operations Management, and the seamless onboarding of CRM and ERP systems. My career has been defined by a relentless focus on driving operational excellence, improving customer satisfaction, and ensuring the successful integration of tools and processes that empower teams to thrive.

In my role as a Revenue Operations Director, I have consistently delivered measurable outcomes by optimizing operational workflows, aligning cross-functional teams, and leveraging data-driven insights to enhance decision-making. My ability to bridge the gap between sales, marketing, and customer success has not only streamlined processes but also fostered collaboration, leading to sustainable revenue growth and an enhanced customer experience.

My expertise in CRM and ERP onboarding has been pivotal in supporting organizations through transformative system implementations. I have led complex migration projects, ensuring minimal disruption to business operations while delivering robust training programs to enable rapid user adoption. My meticulous attention to detail, combined with a strategic approach, ensures that the technology aligns seamlessly with business goals and customer needs.

A core aspect of my leadership philosophy is my unwavering commitment to Customer Experience. I view CX not just as a function but as the lifeblood of any organization. By championing customer-centric initiatives and developing strategies that prioritize client feedback, I have consistently improved retention rates, built loyalty, and cultivated lasting relationships that drive long-term business success.

Throughout my career, I have worked closely with key stakeholders and executive leadership to design and implement strategies that align with organizational objectives. Whether it is fostering excellence in service delivery, enhancing internal processes, or guiding teams through change, I have proven my ability to lead with empathy, vision, and an unwavering focus on results.

I am passionate about mentoring and empowering teams, understanding that success comes from the collective strength of individuals who feel valued and equipped to succeed. My leadership approach emphasizes transparency, accountability, and a solutions-oriented mindset that inspires teams to deliver their best work.

As I continue to evolve in my career, I remain dedicated to leveraging my expertise to drive customer-focused growth, operational efficiency, and technology-driven innovation. My ultimate goal is to create experiences that leave a lasting impact—not just for customers but for the teams and organizations I have the privilege to lead.