RACHEL JUNTERIAL
CUSTOMER SUPPORT
CONTACT
--San Fernando Pampanga
https://www.upwork.com/freela
ncers/~019bf710c8e2ef97ec?
mp_source=share
EDUCATION-
S’T MICHAEL’S COLLEGE
Bachelor of Elementary
Education-
BECURAN HIGH SHOOL
SKILLS
Customer Service Excellence
Technical Support &
Troubleshooting
Chat and Phone Support
CRM Tools (NetSuite Oracle,
AWS, Core)
Data Entry & Management
Appointment Scheduling
Microsoft Excel, MS Word
PROFILE
Highly skilled Customer Service and Technical Support Specialist with nearly 9
years of experience in delivering exceptional service across various channels.
Proven ability to manage customer interactions, troubleshoot technical issues,
and provide comprehensive support. Adept at using CRM systems and
handling multiple tasks efficiently.
PROFESSIONAL EXPERIENCE
Teleperformance
Chat Technical and Media Services Support Agent
2023 – 2024
Provided high-quality technical support and media services for iOS,
iPadOS, and watchOS through chat.
Resolved complex issues and escalated unresolved cases to higher
support levels.
Maintained excellent customer satisfaction ratings through effective
problem resolution.
24/7 AI
Remote Phone Support Agent
2021 - 2023
Technical Support: Delivered remote technical assistance, addressing
and resolving customer issues efficiently.
Escalation Support: Handled escalated cases, ensuring swift and
effective resolution.
Delivery and Installation Support: Managed inquiries and scheduling
for delivery and installation services.
Henry's Camera
Cashier and Administrative Support
2014 - 2019
Encoding each daily sales using NetSuite Oracle and managing
inventory
Creating daily sales & monitoring sheets using MS excel
Answering phone calls, emails, & chats for the customers queries
Problem-Solving & Escalation
Management
LANGUAGES
English (Fluent)
Tagalog (Native)
REFERENCE
Kariz Ann Galang
Shy Cris Galleon
24/7 AI
Team Manager
Henry’s Camera
Supervisor
Phone: -
Phone: -
