Rachel Joahna Galon

RACHEL JOAHNA JUPLO GALON PROFESSIONAL SUMMARY Highly motivated and skilled professional seeking a position with a dynamic company that values expertise and offers opportunities for growth. Committed to utilizing skills and knowledge to contribute to the success of the organization. Eager to take on new challenges and continuously develop abilities in order to make a meaningful impact. WORK HISTORY Technical Support Representative, 08/2022 to 04/05/2025 CONCENTRIX - Bacolod City • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues. • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times. Subject Matter Expert, 01/2018 to 02/2022 Concentrix - Bacolod • Mentored junior team members, contributing to their professional growth and development. • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement. • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction. • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule. Customer Service Associate, 07/2017 to 12/2017 TRANSCOM, Inc. – Bacolod • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Responded to customer requests for products, services, and company information. SKILLS CONTACT • • • • • • • • Technical troubleshooting Technical support Product troubleshooting Remote support Multitasking Abilities Task prioritization Quality assurance Training and mentoring Technical Support Representative, 02/2015 to 06/2017 TELEPERFORMANCE - Bacolod Customer Service Associate, 08/2014 to 11/2014 TRANSCOM Bacolod Customer Service, 04/2013 to 11/2013 PANASIATIC SOLUTIONS - Bacolod EDUCATION Bachelor of Science, Business Administration, 01/2010 La Carlota City College - La Carlota City Completed Secondary, 01/2006 La Granja National High School - La Carlota City CONTACT INFORMATION-- EDUCATIONAL QUALIFICATION La Carlota City College, Bachelor of Science in Business Administration, 10/01/10, La Granja National High School, 06/01/06 ACCOMPLISHMENTS Top Agent for May and June 2020 Completed QuickBooks Online Advance Training 2025