Rachel Jane Balucan

Rachel Jane Balucan Bohol, Philippines | - |-|www.linkedin.com/in/rachelbalucan EDUCATION Holy Name University​ ​ ​ ​ Science, Technology, Engineering, Mathematics​ ​ ​ ​ ​ ​ ​ WORK EXPERIENCE ​ ​ TaskUs Customer Service Associate ​ ​ ​ Tagbilaran City Bohol Graduation Date: May 2023 July 2023 - November 2024 • Maintained an average of 80+ customer inquiries daily, ensuring a 91% satisfaction rate through prompt and effective communication. • Handled multiple administrative tasks, including email management and scheduling, reducing response times by 30%. • Assisted in resolving 90% of customer issues on the first contact, enhancing customer retention and trust. • Processed and organized 150+ data entries per day, maintaining 99% accuracy in records and documentation. • Improved workflow efficiency by 20% through proactive problem-solving and implementation of automated tools. Filipino Homes January 2023 - July 2023 Social Media Assistant • Created visually appealing and brand-aligned social media graphics using Canva • Managed content scheduling and posting, primarily on Facebook, to ensure consistent online presence • Assisted in maintaining an engaging community by fostering positive interactions and conversations • Collaborated with clients to ensure content aligned with business objectives and target audience preferences. CORE COMPETENCIES ●​ Executive Assistance ●​ Process Streamlining ●​ Project & Team Management ●​ Operations Management ●​ Calendar, Inbox, & Travel Management ●​ Content Creation & Curation TOOLS PROFICIENCY ●​ Google Workspace ●​ Salesforce ●​ Fireflies ●​ Microsoft 365 ●​ Zendesk ●​ Runaway ●​ Notion ●​ Zoom ●​ Trello ●​ Gemini ●​ Slack ●​ Outlook ●​ ChatGPT ●​ Canva ●​ Loom ●​ Calendly ●​ Capcut ●​ Dropbox ●​ Asana ●​ Click Up ●​ Google Teams