Rachel Ildefonso

RACHEL ILDEFONSO ADMIN SALES OFFICER PROFESSIONAL EXPERIENCE - Detail-oriented Admin Sales Officer with over 8 years of experience in administrative support, sales coordination, and customer service. Proven ability to manage office operations, assist clients, and maintain accurate records in fast-paced environments across the UAE and the Philippines. Skilled in multitasking, communication, and front desk management. - WORK EXPERIENCE 6C St, Al Bada’a, Al Satwa, Dubai, UAE Admin Sales Officer EDUCATION Bachelor of Science in Business Administration Major in Banking and Finance Isabela State University, Philippines (2010 – 2014) SKILLS Time Management Team Coordination Customer Service Excellence Attention to Detail Problem Solving Multitasking Adaptability TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Gmail, Calendar) SAP System OTHER INFO Languages: English and Tagalog Award: Best Employee – Credit & Documentation Analyst JF Tourism, Dubai, UAE | June 2024 – Present Manage client bookings, inquiries, and appointment scheduling. Provide administrative support to the sales team. Maintain organized records and assist with documentation. After Sales Support Advantix Marketing, Philippines | Jan 2024 – May 2024 Handled customer inquiries and provided post-sales support. Maintained accurate customer records and files. Officer-in-Charge Agnp Corporation, Philippines | Apr 2022 – Jun 2023 Supervised daily operations and staff. Ensured quality customer service and prepared monthly and yearly reports. Credit & Documentation Analyst Filsiklos Enterprise Inc., Philippines | Aug 2020 – Apr 2022 Reviewed client documents for credit processing. Supported the credit approval process and maintained customer records. Sales Admin Assistant Mulsons Trading Corp., Philippines | Nov 2017 – Feb 2020 Processed sales orders and reports. Assisted with admin tasks and coordination between teams. Customer Relations Officer Ropali Group, Philippines | Jun 2014 – Oct 2017 Managed front desk operations and customer inquiries. Coordinated with departments to resolve client concerns.