Rachel Franklin

Rachel Franklin Montréal, QC-- Work Experience Information Officer Gatestone & Co. Inc - Montréal, QC February 2021 to August 2021 • • • • Answer telephone inquiries on federal programs and services Record each call transaction in the electronic system Keep up to date on the information in the database Develop knowledge of the Canadian government and its structure Content Specialist Icuc Moderation Services Inc May 2016 to November 2019 • Moderation on social media pages and appropriate tools (Facebook, Twitter, Instagram, Pinterest, Social Patrol, Social Studio, Spredfast, Punchh, Sysomos) • Creating personalized responses for engagement. Customer Service Representative Shapeshifter Media Inc August 2015 to October 2017 • Addressing customer's questions, complaints, and correspondences in reference to Shapeshifter Media's line of products. • Operating with Zendesk, Clickbank, Kajabi, WordPress, and Google Docs for daily tasks. Dispatcher/Customer Service Representative P.I Alarm Inc January 2015 to May 2015 • Dispatching calls to emergency services. • Technical support for dealers and their clients. • Providing a thorough customer experience. Dispatcher/Customer Service Representative Lanvac Surveillance Inc July 2009 to October 2013 • • • • Dispatching calls to emergency services. Technical support for dealers and their clients. Served as the main liaison between customers, management and sales team. Providing excellent customer experience by addressing customer concerns. • Demonstrating empathy and being creative toward problem-solving situations. Customer Sales Representative Basictel Communications June 2007 to June 2009 • Setting up and giving a detailed overview of new membership contracts. • Attaining sales along with the targeted requirements. • Demonstrating excellent phone etiquette. Education High School Diploma East Orange High School - East Orange, NJ 2005 Skills • Blogging (https://yourgoalsyourgain.medium.com) (Less than 1 year) • Blogging • Google Docs • Zendesk Additional Information SKILLS 1. Self-motivated 2. Autonomous 3. Very good at multitasking 4. Quick learner 5. Excellent teamwork interaction skills 6. Creative and adaptable to brand's voice 7. Detail oriented 8. Strong work ethics 9. Tenacious 10. Reliable 11. Strategic thinker