Rachel Franklin
Montréal, QC--
Work Experience
Information Officer
Gatestone & Co. Inc - Montréal, QC
February 2021 to August 2021
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Answer telephone inquiries on federal programs and services
Record each call transaction in the electronic system
Keep up to date on the information in the database
Develop knowledge of the Canadian government and its structure
Content Specialist
Icuc Moderation Services Inc
May 2016 to November 2019
• Moderation on social media pages and appropriate tools (Facebook, Twitter, Instagram, Pinterest, Social
Patrol, Social Studio, Spredfast, Punchh, Sysomos)
• Creating personalized responses for engagement.
Customer Service Representative
Shapeshifter Media Inc
August 2015 to October 2017
• Addressing customer's questions, complaints, and correspondences in reference to Shapeshifter
Media's line of products.
• Operating with Zendesk, Clickbank, Kajabi, WordPress, and Google Docs for daily tasks.
Dispatcher/Customer Service Representative
P.I Alarm Inc
January 2015 to May 2015
• Dispatching calls to emergency services.
• Technical support for dealers and their clients.
• Providing a thorough customer experience.
Dispatcher/Customer Service Representative
Lanvac Surveillance Inc
July 2009 to October 2013
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Dispatching calls to emergency services.
Technical support for dealers and their clients.
Served as the main liaison between customers, management and sales team.
Providing excellent customer experience by addressing customer concerns.
• Demonstrating empathy and being creative toward problem-solving situations.
Customer Sales Representative
Basictel Communications
June 2007 to June 2009
• Setting up and giving a detailed overview of new membership contracts.
• Attaining sales along with the targeted requirements.
• Demonstrating excellent phone etiquette.
Education
High School Diploma
East Orange High School - East Orange, NJ
2005
Skills
• Blogging (https://yourgoalsyourgain.medium.com) (Less than 1 year)
• Blogging
• Google Docs
• Zendesk
Additional Information
SKILLS
1. Self-motivated
2. Autonomous
3. Very good at multitasking
4. Quick learner
5. Excellent teamwork interaction skills
6. Creative and adaptable to brand's voice
7. Detail oriented
8. Strong work ethics
9. Tenacious
10. Reliable
11. Strategic thinker
