Rachel M. Coonley
Award-Winning Senior Technical Writer
Skills and Qualifications
● Advanced knowledge of English grammar, syntax, tone, and style
● Skilled in quickly turning around multiple projects for a variety of audiences and purposes
● Trained in Agile, DevOps, and continuous integration and delivery (CI/CD) development tools, change
management, and the software development life cycle (SDLC)
● Well-versed in writing, editing, and publishing software / hardware / REST API documentation, user
manual, procedures, technical marketing copy, blog posts, user experience (UX) content, FAQ, and more
● Proficient in cloud container technology: Docker / Kubernetes / AWS / ECS / GKE / Azure / AKS
● Knowledgeable in:
o Command-line interfaces (CLIs): Linux Shell / Bash / Terminal / Command Prompt
o Database systems: MySQL / SQL Server
o Programming languages: JavaScript / JSON / YAML
o Version control systems and repositories: Git / GitHub / Rational ClearCase / Subversion
o Markup languages: Markdown / HTML / XML with Oxygen, Atom, Visual Studio Code, Notepad++
● Experienced in software programs, such as:
o Microsoft Office 365: Word / Excel / PowerPoint / Teams / Outlook / OneDrive / Visio
o Content Management Systems (CMS): WordPress / SharePoint / Joomla!
o Snagit and Adobe FrameMaker / RoboHelp / Photoshop / InDesign / Acrobat Pro / Captivate
o Atlassian products: Jira / Sentry / Confluence / Bitbucket
o API specifications and platforms: REST / SOAP / OpenAPI (Swagger) / Postman
Writing and Editing Experience
Freelance Technical Writer | Projects after layoff | April 2023 – Current
● Updated existing customer-facing documentation and created internal standard operating procedures
(SOPs) for several companies, including Charles Schwab
● Front-end developed, created, and updated WordPress websites, including design, plug-ins, and web
and blog content
● Wrote and tested technical instructions to improve Fleet AI’s software for automating tasks in Atlassian
products
Technical Writer 3 | PayPal | Scottsdale, AZ (remote) | Jan. 2022 – March 2023
● Authored developer documentation (such as REST API guides), user guides, SOPs, and platform
capability documents for payment applications software in Confluence and SharePoint
Rachel M. Coonley
● Edited technical documents and flow diagrams for software developers and product managers
● Applied the document development life cycle (DDLC) to ensure quality, coordination, and timeliness
Senior Technical Writer | Siemens | Norcross, GA (remote) | June 2019 – Sept. 2021
● Wrote and edited technical user manuals for installation, configuration, and use of the Siemens cloud
container software solution with on-premise edge core hardware devices
● Assisted with client support and special projects, such as marketing and educational materials that
enable customers to package, deploy, and orchestrate containerized IoT applications at scale
Technical Marketing Manager | Rancher Labs | Tempe, AZ | Sept. 2017 – Feb. 2018
● Quickly came up to speed to champion and communicate the technical advantages of Rancher's cloud
container products
● Provided clear, accurate end-user documentation for installation, configuration, and use of products
● Developed marketing content and interacted with end users via blogs, forums, and social media
Technical Writer | Isagenix International, LLC | Chandler, AZ | Jan. 2014 – Nov. 2015
● Worked closely with developers and designers to build the company’s first internal Help Center
● Reduced impact on Customer Care via ServiceNow and by creating new technical-support resources:
○ Built a WordPress blog (IsagenixTech.com) to share IT news, known issues, system maintenance
alerts, and more with customers and employees alike
○ Created communication plan to alert Customer Care and customers when tech issues arose
○ Wrote and edited customer-facing blog posts on IsaGeeks.com (procedural Help articles) and
increased blog readership by 50% in the first quarter
● Wrote and edited technical content, error messages, tech-related web copy, and release notes for system
updates, change management, hotfixes, and new mobile apps in SharePoint and websites/blogs
● Bridged the gap between IT and Marketing by creating and distributed a monthly IT newsletter
Awards
Technical Writer 3 | GoDaddy | Dec. 2012
● Led my team in an effort that won two awards for planning and writing internal blog posts that
strategically increased readership and engagement:
○ International Association of Business Communicators (IABC) Copper Quill - national award
○ IABC Golden Quill - regional award
Rachel M. Coonley
Education
San José State University | BA, English: Career Writing | May 2007
● Earned a certificate in Professional and Technical Writing
● Managed a group technical writing project (a revision of Technology Credit Union’s online Help)
● Designed the layout for and published articles in the English Department Newsletter
