Rachel Caradine

Rachel Caradine St Kilda, VIC, 3182 |--Executive Assistant | Business Manager | Sales & Relationship Ninja | Project & Event Management SUMMARY With extensive experience in Executive Assistance, Business Management, and Sales & Relationship specialisations, I bring a diverse skill set aimed at driving organisational success. Excelling in managing executive schedules and facilitating seamless operations as an EA and I excel in project management and event planning, ensuring seamless execution and successful outcomes. I've demonstrated proficiency in overseeing various business operations as a Business Manager. With a track record of success, I'm ready to deliver exceptional results in any dynamic environment. SKILL SET Inbox & Diary Coordination | Sales Coordination & Support | Copywriting - sales copy, EDMs and blogs Project Management | Facilitation Support | Customer Service | Event Planning & Execution WORK SUMMARY I've had the honour and privilege of working with nationally and globally recognised brands, including: • The Graceful Collective - Leadership & Career Coach (Program Manager – 2+ yrs) • HowToo Learn - Global LMS and online training (Sales Strategy – 6 mths) • Flourishing Minds - Workplace Psychologist & Facilitator (Facilitation Support – 1+ yr) • Pearly Whites - Global E-commerce (Global Sales, Customer Service & Wholesaling – 7+ yrs) • Michelle McQuaid Group - Global Wellbeing Facilitator & Coach (EA, Sales, Client Relationship & Operations – 5+ yrs) EXPERIENCE Client Relationship & Business Manager Sep 2023 - May 2024 Celeste Halliday, Melbourne, VIC Celeste is an Executive Leadership Facilitator and Coach who works with large, global organisations on leadership and coaching programs with a focus on connection. Working with nationally and globally recognised brands and dealing largely with people leaders, Sales & Relationships - Initiating discovery calls to understand the business, their current challenges and hopes from a program using appreciative questions, preparing a detailed brief and creating engaging tailored proposals including costings. Building and maintaining positive relationships with leaders from large national and international organisations and program participants to ensure successful implementation and ongoing effectiveness of programs. Program Management - Coordinating and managing client programs from onboarding to off-boarding. Maintaining ongoing relationships to foster repeat business. Managing programs including coordinating calendars, travel logistics, preparing captivating program materials, worksheets and follow up materials. Business Management - Coordinating business and team requirements, including maintaining business records, working with external partners (accountants etc.), payment of invoices and business development and lead generation. Key Achievements: • Successfully project managing a large national Culture & Values Program for a national ASX listed organisation with the Values signed off by the Board and implemented across the organisation. • Successfully supporting the sale of a large program with international participants - worth more than $100,000. Casual Sales Assistant Apr 2023 - Present Carolina Lifestyle, Armadale, VIC Carolina Lifestyle Label is a unique Australian brand that merges Australian ideals with Colombian craftsmanship. This role is a blend of my love of fashion and my passion for impeccable sales and customer service. Key functions include: Styling - Using my expertise and curiosity to style and suggest products for customers. Customer Service - Providing personalised, attentive, and friendly assistance, ensuring that each customer feels seen, heard, valued and satisfied with their shopping experience and promote repeat business. Stock & Store Presentation - Assisting with ensuring accuracy of stock and maintaining the impeccable visual standards of the store. Key Achievements: ● Consistently exceeding and surpassing my personal KPIs and contributing to the store's KPIs (sales targets, Average Basket Values, customer sign-ups). ● Frequently receiving positive feedback from customers in terms of my level of customer service and ability to respond to their unique requirements. Virtual Executive Assistant / Business Manager Jan 2013 - Present RC Does It!, Melbourne, VIC Working with various global and Australian-based clients - largely in the coaching / corporate facilitation space - I have extensive experience in Business/Program Support, Executive Assistant and Sales/Relationship Management, including: Sales & Relationship Ninja - Excellently managing client relationships, implementing strategic sales strategies, and sales coordination initiatives for revenue growth. Working closely with the Marketing teams to create engaging sales materials. Using my superior research skills for content planning and creative presentations, coordinating group coaching programs, and fostering project management efficiency. Travel & Event Planning Mastery - Researching travel, event venues, accommodation, and transport options, and presenting findings concisely to aid decision-making. Creating detailed travel itineraries with flight times, hotel addresses, and meeting locations. Coordinating visas and entry requirements. Organising national and international events, liaising with venues and organisers, coordinating sales materials, and managing event stands to engage buyers. Inbox & Calendar Taming - Prioritising emails by urgency and importance, tackling high-priority tasks first. Writing clear, concise, and professional email responses with consistent tone. Using discretion in inbox organisation, meticulous email content monitoring, and superior anticipation skills to manage scheduling and conflicts efficiently. Key Achievements: • Attracting national and international business partners and earning the business hundreds of thousands of dollars in revenue. • Successfully and meticulously planning sponsorship and presence at International Positive Psychology Association World Congress in Montreal and Melbourne - attracting new business partners and selling thousands of dollars in products and services. Executive Support Office / Executive Officer Sep 2002 - May 2013 Queensland Government, Brisbane, QLD Accomplished Executive Assistant and Support Officer with a successful track record in the Queensland Government sector. These roles encompassed: Inbox & Calendar Management - Provided high-level administrative support to senior executives in the Queensland Government, including complex calendar management, appointment scheduling, and meeting coordination. Stakeholder Management - Liaised with senior Government officials to organise high-level committee meetings chaired by the Premier and senior Government officials, contributed to and proof-read State Budget papers, and prepared official correspondence, reports, and presentations for executive and ministerial communications and briefs. Travel & Correspondence - Coordinated travel arrangements for senior executives, manage confidential information, facilitated communication between executives and stakeholders, and supervised junior staff. Key Achievements: ● Researching and writing a briefing note for the Minister for Health for National Cabinet on the unfamiliar subject of home births that that was signed off by the Director-General with no changes. EDUCATION Jan 1993 - Aug 1993 The Office Business Academy, Brisbane, QLD ADDITIONAL SKILLS Problem-solving | Microsoft Office & Google Suite Proficiency | Xero Accounting Software | Excellent Communication - written and verbal | Multi-Tasking | Achieving Results | Autonomy | Organisation |Collaboration