Rachel Cadiz

 Rachel Cadiz EMAIL:-ADDRESS: M323 Blk 6 lot 5 Mazari cove Brgy. Inayagan, Naga, Cebu 6037 CONTACT NO- OBJECTIVE  Hopeful to gain employment as a Customer Service representative to show positive work ethic, brings ability to adapt to changing priorities and business needs, demonstrate effective verbal and written communication and adhere to standards of business compliance. EXPERIENCE  Retail Banker  JP Morgan Chase & Co.  Cebu City, Philippines  October 2018– Present Interact with clients on a daily basis by assisting them with their account with utmost privacy, urgency and accuracy support for any account maintenance request/ inquiry for any money movement. Support includes detailed documentation and strictly accurate verbatim and strict compliance information given to clients through phone/email Handles Consumer and was selected to assist Elite Business and clients with Corporate after a year Business Consultant  Telstra International Philippines Inc.  Cebu, Philippines  June 2015 – September 2017 Managed business customers’ accounts in terms of simple to complex billing issues. Developed and maintain relationships with business owners.  Uncovered knowledge of the customers’ business practices and system to align customer’s long-term objectives and strategy. Billing Representative  Teleperformance  Telstra International Philippines Inc. Account Cebu, Philippines  June 2014 – June 2015 Serviced calls regarding billing enquiries (home phone, mobile, and internet).  Provide customers complete and detailed information to their enquiries.  Processed orders and modify requests. Travel Executive  Aegis People Support  Cebu, City Philippines  February 2013 – March 2014 Received calls from Expedia and Travelocity customers handling tier-2 calls.  Assist customers in booking flight, hotel and car reservation, modify requests and account details. EDUCATION  B.S. Information System Asian College of technology   Cebu City Philippines, 6000  S.Y-) Volunteered and participated in extra-curricular activities and an active member of student-teacher organization. Attended numerous business seminars. SKILLS  Admin Tasks, Basic Microsoft Office (Word, Excel, PowerPoint), Google sheet, Customer Service, Account Management, Online Marketing, Time Management, Email Handling, Providing timely and friendly customer service, Attention to detail with sense of urgency