RACHEL BERNARDINO
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PROFESSIONAL SUMMARY
Motivated and adaptable aspiring Virtual Assistant with a strong background in administration, communication,
and organizational skills. Experienced in managing schedules, performing data entry, and providing exceptional
customer support. Proficient with tools such as Microsoft Office, Google Workspace, and scheduling platforms.
Seeking to leverage my skills in remote administrative support to enhance business efficiency and productivity.
WORK EXPERIENCE
Guest House Manager
Servicio Filipino Inc.
(2013 - 2023)
Provided outstanding customer service by handling guest communication and inquiries with professionalism
and efficiency.
Managed scheduling, reservations, and calendar coordination, achieving a consistent 95% occupancy rate.
Conducted data entry and maintained detailed records with accuracy and confidentiality.
Supported marketing and social media efforts, boosting online engagement by 30%.
Coordinated task assignments and supervised staff to ensure high-quality service.
Applied problem-solving skills to effectively resolve conflicts and enhance operational efficiency.
Handled budgeting, inventory management, and expense tracking, ensuring cost-effective operations.
EDUCATION
High School Graduate
St. Anne Academy
(2004 - 2008)
SKILLS
Administrative & Organizational Skills:
Calendar & Schedule Management
Data Entry & Record-Keeping
Task Coordination & Project Management
Email Management
Customer Support & Communication
Research & Data Management
Confidentiality & Trustworthiness
TECHNICAL SKILLS & TOOLS:
·Microsoft Office Suite (Word, Excel, PowerPoint)
·Google Workspace (Docs, Sheets, Calendar, Drive, Meet)
·Communication Tools: Gmail, Outlook, Zoom
·Project Management Tools: Monday.com, Calendly
·Marketing Tools: Canva, Facebook, Instagram, Tiktok
File Storage & Sharing: Dropbox, OneDrive
SOFT SKILLS:
·Organization & Time Management
·Adaptability & Willingness to Learn
·Confidentiality & Trustworthiness
·Multitasking & Attention to Detail
·Proactive Problem-Solving
·Strong Interpersonal and Communication Skills
