C U R R I C U L U M V I T A E
Personal Details
Name: Rachel Banik
Address: Edificio Plaza 2 Block C 1 B,Canico,Madeira,Portugal
Date of Birth: 12 August 1978
Phone number: -
Email address: -
Education Details
1984 – 1992Primary School
1996 – 1996Secondary School (Leaving Cert, Honours)
1996 – 2003Slovak Agricultural University, Nitra – Degree in Phytotechnics
2005 Australian Institute of Commerce & Language – Certificate in Business Management (course included Business Communication, computing, accounting, marketing, HR, management, law, consumer behaviour etc Bookkeeping&Payroll-FAS Course-level 5
Computerized accounts-Fas Course-level 5
Personal profile:
A well organized individual used to working under pressure, enjoys working with a wide range of people, self motivated with an outgoing personality and determination to succeed. I’m efficient, hardworking person with high attention to detail.
Employment Details
Oct.2015-now Online Solutions Customer service person
I'm providing customer service /inbound and outbound calling/on daily basis 3 hours/day as well proofreading and translation.
April 2011-Jan 2012 Traditional Cheese Co.- Customer service/Accounts Assistant
Dealing with public queries and processing invoices
Using email/fax/phone and verbal communication
Resolving customer queries in proper manner
March 2011 to April 2011-Londis Shop Gardiner Street, Dublin
Office Admin/Bookkeeper
Daily/Weekly Reconciliations /Bank Reconciliations, Intercompany reconciliations,Credit Reconciliations, Balance Sheet Reconciliations/
Making Payments
Daily Lodgement
Bank Postings
Invoice Filling
Posting and Scanning of Purchase Invoices
Payroll for 13 Employees / Sage Micropay /
Cash Handling
Analyzing and manipulating data
Debtor/Credit control calls
October 2006 to 31st December 2009 ADM Londis, Johnstown, Naas, Co. Kildare
Customer Service/Central billing administrator
Main responsibility is logging and resolving high volume of customer service queries regarding customer accounts /300 shops / and dealing with suppliers / 600 suppliers / regarding missing pods, invoices, pricing issues and overcharges. For example: in 3 years time I resolved 15680 queries from customers.
Primary Tasks:
. Inputting high volume of suppliers invoices-500 invoices/day
. Provide excellent customer service to customers and suppliers
. Proficiency in MS Office / Excel, Word, etc./
. Fluent in English and Slovak/Czech language
. Excellent email and writing skills
Daily calls to customers re credits / cash collection
. Data entry-high volume of invoices
· Logging and resolution of customer queries
. Resolving central billing queries within the agreed timeframes.
· Interaction and communication with staff in all departments
· Capable of multiple priorities and meeting deadlines
· Focused on customer care
May 2005 – Sept. 2006
Atlantic Homecare, Garden Centre
Looking after the plants in the garden – c. 20 trolleys
Organising displays
Making signs
Dealing with customers, answering queries about flowers - how to grow them, compost, pot size, position in garden etc.
Mar 2005TNT – Data Entry Clerk (temporary position)
2003 – 2004Woolworths, Sydney – Night Stacker
2002 – 2003Interbloem, Clondalkin – Stock Supervisor
Worked in chilled environment
Daily stock count – reporting variances and stock needs to manager.
Stock rotation
Assigning code numbers and entering onto the system (Excel)
Counting dead plants
Putting orders together, making bouquets
Hobbies / Interests
Travelling, Horse riding, Natural Healing
References Available on Request
