Rachel Arterberry

RACHEL ARTERBERRY, MBA - |-| New Fairfield, CT PASSIONATE WRITER WITH HANDS-ON-EXPERIENCE AND DIVERSE BACKGROUND Strong writer and editor, bringing my diverse background of corporate experience, non-profit and small business acumen, and research skills to each of my writing and editing projects. Business savvy and organized, I infuse my writing with not only my own writing abilities but with a passion to reach the reader in the author’s tone and with their intent. Whether I am writing articles, blog posts, memoirs or books and e-books, I approach each project with commitment, dedication and a sense of ownership. I see each project as a work of art that must be massaged, evaluated, edited and written again if necessary until it meets my high expectations and those of the intended audience. SKILLS & AREAS OF EXPERTISE Ghost writing | Line and Copy Editing | E-books | Blogs | Business Articles | Self-Help Books | Memoirs and Testimonials | Christian Books | Proofreading | Book Reviews | Cook Books WRITING EXPERIENCE MAKING A WAY 2017– Present Independent Contractor – Writer & Editor Oversee all daily operations and finances, attract clients, write project proposals, create pricing structures, and establish project timelines for an independent writing and editing business. Provide writing, copyediting, line editing, and proofreading services for business and individual clients. Write and edit B2B articles, blog posts, memoirs, and nonfiction books on topics that include real estate investments, robotics and automation, disaster preparedness, Christianity, and more. Also conduct interviews for magazine pieces. Key Achievements: • Achieved “Top Rated” status and a 99% job success score across 70+ projects on the Upwork freelance platform. • Generated repeat business by providing high-quality products and building strong client relationships. • Author of SapphirEmerald magazine’s cover story “From Bankruptcy to Self-Made Millionaire” (June 5, 2019). • Author of God Was Holding My Hand (2012). • Edited and advised on several published works including Velvet Mafia, Love Remains: Grief from Life, Grief from Loss, Colonized: The First Alliance, and Far-Fetched and Highly Plausible • Completed a 30,000-word book on online entrepreneurship • Ghostwriter of dozens of articles, blog posts, and e-books in a variety of subjects including robotics automation, SaaS, mortgages, real estate investments, banking and credit unions, disaster preparedness, self-help and breast feeding. OTHER EXPERIENCE SST AUTO INC., Danbury, CT 2012 – Present Operations Manager Lead day-to-day, HR, and financial operations at a company that services European luxury vehicles. Monitor and improve processes, increase efficiency, and devise strategies to enhance service quality. Manage accounts receivable, accounts payable, budgets, bank/credit card reconciliation, and check processing. Also oversee payroll processing, hiring, termination, 401K program, and updates to the HR manual. Create service orders, prepare loaner vehicles, and interface with customers while providing reception services. Liaise between accountants, financial advisors, and company owner. Direct the DOT and DMV Qualifications and Registration Program. Key Achievements: • Increased efficiency and reduced payment delays by implementing effective processes to track incoming inventory, document and invoice customers, and encourage on-time payment. • Improved cash flow and customer responsiveness by implementing a credit card processing system and payment guidelines. • Key in reducing costs, identifying process issues, and implementing changes that increased net income by $500K+. • Improved process flow and customer satisfaction by installing a new service order management system. • Facilitated a successful DOT audit by preparing records, managing vehicle inspections, overseeing employee medical reporting, and ensuring proper labeling and documentation. RACHEL ARTERBERRY | - RESUME | PAGE 2 YOUTH VOICES CENTER, New Rochelle, NY 2008 – Present Operations Manager | Co-Founder Lead a nonprofit organization that addresses the challenges youth face both inside and outside of the educational environment. Oversee high-level operations and manage processes such as invoicing, payroll, bank reconciliation, and accounts payable/receivable. Also research grant opportunities, write grant applications, prepare marketing materials, and manage the organization’s website. Build mutually beneficial partnerships with schools and communities. Key Achievements: • Wrote proposals that resulted in grants from the Constellation Group, Westchester Community Foundation, Sills Family Foundation, and Westchester County Youth Bureau. • Generated donations and sponsorships by promoting the organization’s mission of helping young people become active, productive members of society. • Instrumental in obtaining 501c3 charitable status. • Collaborated with an independent evaluator to assess results from surveys and work/process reports; found that workshop participants experienced an increase in self-esteem and respect for themselves/others in addition to becoming contributing members of society. FUJIFILM MEDICAL SYSTEMS USA INC., Stamford, CT 2001 – 2012 Sourcing Materials Manager (Service) Instrumental member of the company’s mid-level management team with responsibilities and interactions across all levels. Oversaw inventory valued at $7M. Contributed to customer satisfaction and an exceptional customer experience by ensuring product availability. Frequently analyzed key performance indicators (KPI) to ensure accuracy, identify unexpected changes, enforce fiscal accountability, and determine future impact. Key Achievements: • Increased efficiency, streamlined processes, and reduced costs by moving to a new warehouse facility and transforming an inefficient warehouse management system. • Improved buying process accuracy, decreased lead times, and lowered shipping costs by implementing a new forecasting and planning system. • Reduced $5M in obsolete inventory through sale, return, or destruction of goods. • Chosen to serve on the Implementation Team for SAP enterprise and ASTEA service management software. • Appointed to the Quality Team tasked with executing FDA audit requirements. HITACHI MEDICAL CORPORATION OF AMERICA, Tarrytown, NY 1997 – 2001 Operations Manager Developed strategic policies that were implemented to ensure fiscal accountability and manage inventory. Used demand planning and purchasing strategies to lead inventory management operations and guarantee optimal product availability. Also synchronized logistics transactions and inventory transport for trade shows, demonstrations, and equipment loans. Key Achievements: • Decreased lead times and increased customer service speed by negotiating so that warranty claim credits were issued from the Japanese parent company rather than through the standard repair-and-replace warranty. • Drove change across divisions and cultures by building strong relationships with international counterparts and colleagues. EDUCATION & CERTIFICATIONS Master of Business Administration (MBA) in Management Science & International Business Pace University, New York, NY Bachelor of Business Administration (BBA) in International Management Pace University, New York, NY Bachelor of Arts (BA) in Spanish Pace University, New York, NY Certified Professional Forecaster Institute of Business Forecasting and Planning RELEVANT PUBLICATION The 21st Century Challenge for Executive Women: International Assignments American Society of Business & Behavioral Sciences