Rachel Ann Vasquez

RACHEL ANN VASQUEZ Address: 7991 El Filibusterismo St., San Dionisio, Parañaque City Phone: - Email:- OBJECTIVE Obtain a position in a company where my strengths and potential can be maximized for the success of the organization and myself. Rocket Station, INC. Virtual Assistance ● ● ● ● Data Entry for Lease Renewal Data Entry for Renter’s Property Application Answered residents’ or owners’ questions through email Processed Renter’s Property Application Exl Customer Service Representative ● ● ● ● [ May 2021 - March 2025 ] [ October 2020 - April 2021 ] Corresponded with customers to resolve beneficiary name corrections Assisted customers with processing loan applications Assisted customers with processing premium and loan payments Provided paid to date and processed payments Teletech Philippines [ March 2014 - August 2020 ] Interim Team Leader ● ● ● ● ● ● Served a healthcare client in the U.S. managing a minimum headcount of 20 representatives Provided monthly call quality evaluations Coached for employee development/motivation with follow-up every week Conducted team meetings for updates/training/skill development Provided action planning and tracking results weekly Managed attrition by conducting employee/agent retention steps and escalating if necessary Service Delivery Specialist ● ● ● ● Provided real-time support for trainees in on-the-job training Handled call escalations and customer complaints and provided coaching/feedback afterward Acted as additional support for the tenured agents Supervised the production floor if the supervisors are not available Customer Service Representative ● ● ● Took calls for a healthcare client in the U.S. handling billing inquiries, payments, benefits, claims and customer retention via inbound calls Assisted customers by listening closely, finding solutions with payment concerns Processed payments & checked claims No More Rack| Customer Service Representative [ March 2013- March 2014 ] ● ● ● Handled email and chat communication Tracked client orders Performed online research Eubea Computer Services| Secretary ● ● ● [ September 2010 - March 2013 ] Organized and updated company files Wrote sales invoice and official receipts Prepared monthly reports EDUCATION Vocational level [ 2008 - 2010 ] Parañaque City College of Science and Technology Electronics Technology Secondary level [ 2001 - 2005 ] Lycee D’ Regis Marie SKILLS ● ● ● ● ● ● ● Handle inbound and outbound calls Handle email and chat communication Perform online research Use Microsoft Office applications and Google Apps to create documents and files Perform the following real estate-related tasks: - Leads sourcing (Real Estate Agent and For Sale by Owner) - Skip tracing - Seller lead management - Cold calling and appointment setting - Property market analysis - Social media administration - Basic property management administration Coaching and providing an effective action plan Flexibility TOOLS • • • • • • • • • • • • • • • • • Facets Avaya RadMD CVS Caremark Asana Grasshopper Process Street Appfolio Microsoft Office Suite (Outlook, Word, Excel) Google Workspace (Docs, Sheets) Google Suite (Gmail, Google Calendar, Gchat) Canva Skype Zoom Slack WhatsApp Wechat • • • MS Teams Jira Concur CHARACTER REFERENCES Name: Melanie Arban Position: Team Lead Company: Teletech Contact Number:- Email Address:-Name: Yves Periquet Position: Team Lead Company: Teletech Contact Number:- Email Address:- Name: Lavinia Saldua Position: Team Lead Company: Teletech Contact Number:- Email Address:-