Rachel Abiola

KEY SKILLS:       

• Client relations and communications.

• Record and data management.

• Research and report writings.

• Inventory management and administrative support. 

• Ability to demonstrate excellent written and communication skills. 

• Project management and coordination. 

• Quality management skills. 

• MS office (incl. Excel, power point, access, and word). 

WORK EXPERIENCE:       

Standards Organization of Nigeria-Abuja- Product Certification Administrative officer. Jan 2020– Feb 2024.

Handling various administrative tasks such as

• Acts as first point of contact for clients and using specialist knowledge of external and partner agencies to respond to client enquires/complaints. 

• Receiving and reviewing client’s request for import permit and providing advice accordingly. 

• Daily duties of receiving and processing SONCAP and import certification payments.

• Works closely with NAFDAC, Central bank of Nigeria, Nigerian customs and accreditation to ensure the Nigerian testing standards of products and payments of services are enforced. 

• Works in partnership with the world trade organisation and partner trade African countries in upholding trade regulations, objectives of promoting the export and free trade zones to boost African economies.

• Collaborating with World trade and African standards organization partners to ensure continuous knowledge and enforcement of trade and technical barriers regulations. 

• Works in partnership with ARSO (African organization for standardization) to learn ensure regulatory frameworks and harmonization in African countries are adapted and maintained.

• Attending to issues on product/import certification activation challenges. 

• Maintaining an organized inventory system each month for the total amount of money received from certification and CBN remita payments. 

• Handling sensitive documents with confidentiality, maintaining filing systems, managing appointments, processing files and documents.

• Ensuring that all consumables for effective process operation are available and adequately maintained.

Non-Administrative tasks-

• Quality management skills, which include understanding and implementing standards such as ISO9001

• Ensuring products and service quality, participating in audit visits and continuously improving the process to maintain high standards and customer satisfaction. 

• Monthly report writing for site visits and inspections, customer feedbacks, meetings and workshops held

• Participates in inspection of client’s production/project site prior to issuance of annual import permit. 

Marketing officer and International Students Support. Nottingham Trent University

10/2016 – 07/2017.

• Mentored new international students at Nottingham Trent University. Answering various questions in person and email enquiries. I also provided assistance by redirecting them to the appropriate team to provide solutions.

• Responded to enquires of prospective international students and questions regarding the university, living and studying in the UK.

• Worked in collaboration with the marketing department for the university to organize logistics, donors, and marketing materials to generate funds for international student week and charities, which was successful.