RACHEAL M OPASOLA
PATIENT CARE COORDINATOR
PROFESSIONAL SUMMARY
Healthcare administrative professional with experience
supporting complex clinical workflows, documentation
lifecycles, and provider coordination in compliance-driven
environments. Skilled in managing agreement execution,
tracking renewals and expirations, maintaining audit-ready
records, and serving as a reliable point of contact for clinicians
and internal stakeholders. Known for strong organizational
skills, clear communication, and the ability to manage multiple
priorities accurately in fast-changing healthcare settings.
CONTACT
Telephone: -
E-mail:-Address: Kampala, Uganda 00256| UTC +3
LinkedIn: https://www.linkedin.com/in/rachealopasola-21422b199/
PERSONAL STATEMENT
I bring order, continuity, and accountability to healthcare systems so providers can practice without administrative disruption.
STRATEGIC REVENUE PARTNERS LLC
APPOINTMENT SETTER. TAMPA,FLORIDA 5-Jan 2026-Present (Part time)
Engaged prospects through high-volume outbound cold calling, introducing services, qualifying leads, and overcoming
objections to secure interest and appointments. Scheduled over 20 qualified appointments, contributing directly to 10
closed sales, demonstrating strong conversion and persuasion skills.
Maintained consistency and performance during extended 12-hour calling shifts, showing resilience, discipline, and the
ability to perform under pressure in fast-paced environments.
Delivered professional customer interactions by actively listening, responding to objections, and clearly communicating
value, resulting in improved prospect engagement and trust.
Accurately captured lead information, updated call outcomes, and coordinated scheduled appointments to ensure smooth
handoff to the sales team.
MARIESTOPES UGANDA
CLINICAL PHYSICIAN ASSISTANT | 09/2025-Present (Part time)
Served as the primary point of contact for patients, triaging concerns based on urgency and clinical relevance, ensuring
timely attention and reducing delays in care.
Conducted structured, empathetic patient interviews to capture complete medical histories, allergies, and presenting
complaints, supporting accurate clinical decision-making and continuity of care.
Prepared and coordinated laboratory requests with precision, minimising errors, preventing delays, and ensuring the
timely availability of results for clinical teams.
Collaborated closely with physicians and pharmacists to verify prescriptions and treatment instructions, supporting safe
medication administration and reducing avoidable risks.
Acted as a central communication link between patients, physicians, and clinical staff, improving information flow,
reducing miscommunication, and strengthening patient trust.
Conducted virtual post-consultation follow-ups to monitor patient progress, identify complications early, and escalate
concerns appropriately, contributing to better treatment adherence and outcomes.
Maintained accurate, up-to-date patient records while identifying workflow gaps and contributing to process
improvements that enhanced patient experience and operational efficiency.
SKILLS
Cold Calling & Lead Qualification
Appointment Scheduling & Calendar Management
Customer Service & Professional Communication
Objection Handling & Persuasion
Time Management & Endurance in High-Volume
Environments
CRM / Lead Tracking
Front office operations
Administrative duties
Medical documentation
Medical billing
Patient care workflow
Fast learner
Internet connectivity
Remote working/Virtual office
TOOLS
EHR tools such as Epic, Dentrix, DrChrono
Scheduling software such as Calendly, google Calendar
Medical billing software
Google Drive/Workspace
Microsoft suite
Slack
VanillaSoft Connect
CRM tools i.e Pipedrive, Zendesk,
EDUCATION
DIPLOMA IN CLINICAL MEDICINE AND COMMUNITY HEALTH
CERTIFICATE IN VIRTUAL MEDICAL ASSISTANCE
CERTIFICATE IN VIRTUAL ASSISTANCE
CERTIFICATE IN BASIC LIFE SUPPORT
CERTIFICATE IN ADVANCED CARDIOVASCULAR SUPPORT
LINKS
LinkedIn: https://www.linkedin.com/in/racheal-opasola-21422b199/
Portfolio: https://www.canva.com/design/DAHAQl1nDxo/EECx7tiVyhXdILnX-k-aPQ/view?
utm_content=DAHAQl1nDxo&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h522d51fc21
REFERENCES
Andrea C Moore | Manager @ GreenPreneur Eventz,-Sumayiya Nanyonjo |-
