Racheal Akinyi Oluoch

I have 5 years of experience in working in customer-centric institutions in areas of customer support and administration, I possess excellent written and oral communication skills. My proficiency in using various CRM software as well as MS Office applications and Google Suites has enabled me to handle customer enquiries and complaints efficiently, respond to calls and emails professionally as well as managing administrative duties such as calendar management, scheduling meetings as well as travel and event management. I also have strong organizational, communication and time-management skills therefore I am able to provide outstanding service while always maintaining guidelines, processes and policies provided.