Rachale Points

A seasoned professional whose career reflects a strong commitment to excellence in customer service, auditing, and team leadership. With over a decade of experience across diverse industries, she has cultivated a reputation for being detail-oriented, adaptable, and highly effective in both supervisory and frontline roles. Her journey demonstrates not only technical expertise but also a passion for improving processes, elevating customer experiences, and guiding teams toward success.

Beginning her career at DirecTV, I developed a solid foundation in customer service by handling inquiries across multiple channels, documenting interactions, and providing product education. Her ability to manage complex issues and escalate them appropriately showcased her problem-solving skills and empathy for customers. This role sharpened her communication abilities and gave her firsthand insight into the importance of customer satisfaction as a driver of business success.

Her tenure at Boost Infinite further highlighted her strengths in client engagement and operational efficiency. As a Senior Customer Service Representative, she facilitated smooth customer activations and streamlined communication channels, ensuring that clients received timely, clear, and effective support. This experience reinforced her ability to balance technical knowledge with interpersonal skills, making her a trusted point of contact for both customers and colleagues.

My career took a significant step forward at BH Media, where I advanced rapidly from Representative to Team Lead, Analyst, and Auditor Assistant Manager. In this capacity, she evaluated company processes, conducted audits, and ensured compliance with industry standards. She also managed document changes and trained staff, demonstrating her leadership and mentoring abilities. Her swift progression within the company is a testament to her dedication, analytical mindset, and capacity to thrive in dynamic environments.

Her earlier role at Calvary Portfolio Services further enriched her skill set. At Calvary, she strengthened resolution processes by maintaining call control and addressing credit bureau disputes with critical thinking and adaptability.

Beyond her work experience, she possesses a wide range of skills spanning customer service, quality assurance, auditing, and technical support. She is proficient in CRM software, including Salesforce, Oracle, and Microsoft Outlook, and has hands-on experience with consumer electronics setup, maintenance, and troubleshooting. Her ability to combine administrative, technical, and managerial skills makes her a versatile professional capable of excelling in multiple domains.

Overall, I embody the qualities of a dedicated leader and problem solver. Her career reflects resilience, growth, and a consistent drive to improve processes and enhance customer experiences. With her blend of auditing expertise, customer service excellence, and technical knowledge, she stands out as a professional who can adapt to challenges while inspiring those around her to achieve their best.