Rachael Udoh Wilson

As a Medical Virtual Assistant with expertise in Telehealth Support, I serve as a key support system for clinicians, including ophthalmologists, dermatologists, dentists, cardiologists, behavioral health professionals, and more. My goal is to help them focus more on patient care, achieve a healthier work-life balance, and improve overall organizational productivity.

My passion for maintaining global healthcare standards drives me to assist organizations in upholding best practices. I work with a diverse range of entities, such as medical clearinghouses, private healthcare institutions, research organizations, pharmaceutical companies, and many others.

I've discovered how crucial it is to stay organized and simplify complex data, making healthcare more accessible to both patients and clients, while driving increased revenue and improved patient support.

In my role, I wear many hats, assisting with tasks such as:

▫️Managing virtual appointments

▫️Handling administrative duties

▫️Supporting telehealth services

▫️Medical transcription and editing

▫️Medical data entry (EMR/EHR)

▫️Insurance claims verification and submission

▫️Customer service

▫️Medical records research

▫️Appointment scheduling

▫️Medical social media and content management

▫️Record-keeping and HIPAA compliance, GDPR, HISPA rules.

▫️Prior authorization

▫️Referral management

▫️Medical reconciliation and refill management

▫️Patient engagement and communication

▫️EMR/EHR management

With a deep understanding of the fast-paced nature of the healthcare field, I pride myself on helping organizations stay organized and efficient. That's where I step in as your Rockstar Medical Virtual Assistant.

When you work with me, you’ll benefit from my expertise in both soft and technical skills, including proficiency in platforms such as Epic Systems, Cerner Corporation, eClinicalWorks, Athena Health, IntakeQ, Charm EHR, DrChrono, Kareo, ZocDoc, Spruce, Bloom Text, and more.

I am passionate about improving healthcare efficiency and accessibility by continuously learning and adapting to new tools and processes. I am always focused on providing the best possible support to ensure your success.

If you're looking for a trusted partner to help manage your workload and enhance your ability to provide exceptional patient care, I’d love to chat and explore how we can collaborate.