Rachael Olowoyeye

RACHAEL OLUWAYEMI OLOWOYEYE Lagos, Nigeria |--|LinkedIn| Portfolio Career Summary Experienced in Partnerships Sales, and Customer Service; building and managing successful strategic alliances to drive business growth. I am skilled at optimizing CRM tools to streamline operations and enhance team performance, proficient in ICT tools and social media management, and cultivating strong relationships with customers and partners while expanding digital presence. Core Skills ●​ Customer Relationship Management (CRM): HubSpot, Zendesk, Freshdesk ●​ Productivity & Collaboration Tools: Trello, Slack, Google Workspace, MS Office, Calendly ●​ Community Management & Communication: WhatsApp Groups, Webinars, Gather Virtual Office ●​ Attention to Detail | Time Management | Empathetic & Effective Communication ●​ Technical Writing | Article Creation | Business Development Support Education Bachelor of Science in Mass Communication - Federal University Oye­Ekiti, Ekiti State, Nigeria ​ January 2018 – December 2022 Experience Partnership Specialist (Team Lead) — Eulav Transact, Gbagada, Lagos, Nigeria​ February 2025 – Present ●​ Identified and nurtured key partnership opportunities aligned with brand and user growth goals. ●​ Converted high-potential leads into long-term partners through strategic outreach and negotiation. ●​ Oversaw co-branded marketing campaigns, boosting brand awareness and engagement. ●​ Tracked partnership metrics to evaluate ROI on acquisition, engagement, and conversions. ●​ Collaborated on internal presentations showcasing Eulav’s value using Google Slides and Gather Virtual Office. Sales Executive — Eulav Transact, Lagos, Nigeria (Remote) July 2024 — January 2025 ●​ Expanded the WhatsApp community from 1 to 5 active groups within 2 months, increasing user participation. ●​ Conducted daily cold calls and messages, converting 40–50 leads into clients monthly. ●​ Trained 10+ team members on using HubSpot (CRM), Zoho (lead management), and Trello (task tracking). ●​ Authored 2 e-books and 10 business-focused articles for the Eulav community. ●​ Hosted 8 interactive webinars, reaching 100+ attendees to educate and promote Eulav services. Customer Support Officer — Nigerian Agricultural Insurance Corporation, Ibadan, Nigeria June 2023 — April 2024 ●​ Resolved 150+ customer inquiries weekly, achieving a 30% reduction in escalations. ●​ Converted 25% of leads into clients through follow-up and relationship management. ●​ Maintained accurate customer data and managed transaction records efficiently. ●​ Coordinated administrative tasks: email correspondence, Airbnb bookings, scheduling with Calendly. ●​ Improved workflow by 20% using tools like Freshdesk, Canva, and Slack. Customer Service and Chat Support — Nite Exchange, Birmingham, England, United Kingdom (Part-time, Remote) January 2024 — June 2024 ●​ Used Zendesk and HubSpot to manage 50+ weekly support tickets and lead follow-ups. ●​ Monitored and resolved customer issues within 24 hours, improving satisfaction scores. ●​ Assigned support tickets to relevant departments, optimizing response time and client satisfaction. Certifications and Training ●​ ●​ ●​ ●​ ●​ Technical Support Fundamentals – Coursera (October 2023) Customer Relationship Management – Great Learning Academy (September 2023) Customer Management – Great Learning Academy (September 2023) HubSpot for Sales Professionals – Udemy (August 2024) On-Demand IT Skills Training – Digital Witch Support Community (March 2024) Referees Available on request.