RACHAEL OLAGOKE-
LinkedIn
Lagos ,Nigeria
EDUCATION
University of Nigeria,Nsukka.
Bachelor's Degree in Political Science
2019.
Skills
Customer Relationship Management
Administrative Support
CRM Tools
Community Management
Email and chat support
Data EntrY
Problem-Solving
Strong Written & Verbal Communication
Time Management
Certifications
Customer Relationship Management in
Business Services – Alison
Virtual Assistant Training – (Alison)
ALX Program Virtual Assistance – ALX
Africa
Profile Summary
A Proactive and detail-oriented Customer Support
Specialist &Virtual Assistant with a strong track record
in managing customer inquiries, resolving complaints,
and handling administrative tasks efficiently. Skilled in
communication, problem-solving, and using CRM tools
to enhance customer experience. Proficient in delivering
exceptional support, multitasking, organizing
schedules, and supporting business operations across
diverse locations. Committed to achieving measurable
results to deliver exceptional service.
WORK Experience
Customer Service Manager
Digital Grassroots Remote [-]
● Managed customer inquiries and resolved
issues efficiently, ensuring high satisfaction
levels.
● Provided virtual assistance, including
scheduling meetings and organizing
documents.
● Handled vendor communication and
maintained smooth operational workflows.
● Assisted with community management,
growing engagement and brand
awareness.
Virtual Assistant/Community
manager
989 Workspaces Hybrid -)
● Managed online communities, growing
engagement and fostering customer
relationships.
● Provided administrative support, including
email management and customer
interactions.
● Assisted with content creation, scheduling
posts, and analyzing engagement metrics.
Customer Support/Complaint
Eve After Dark Remote [-]
● Assisted customers via email and chat,
● addressing inquiries and resolving
Maintained detailed records of customer
feedback to improve service strategies.
● Used CRM tools to track customer
interactions and provide efficient solutions.
● Maintained detailed records of customer
feedback to improve service strategies.
Tools & Software
●
●
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CRM Systems (Zendesk, HubSpot, Salesforce)
Microsoft Office (Excel, Word, Outlook) & Google Suite
Project Management Tools (Trello, Asana, Notion)
Communication Tools (Slack, Zoom, Microsoft Teams)
Languages
● English (Fluent)
● Yoruba (Fluent)
Volunteer work (remote)
Scheduled appointments and coordinated meetings to optimize workflow.
Created and maintained spreadsheets for data tracking and reporting.
Assisted with social media engagement, replying to comments and messages.
Conducted research and compiled reports to support business decisions.
Edited and formatted documents for presentations and proposals.
Provided basic customer support, ensuring prompt issue resolution.
