Rachael Okeleji

With 2 years of my experience as a customer support representative via phone call, chat, and email, I go above and beyond to resolve customer issues promptly and in a professional manner, knowing fully well that customers are the backbone of every business.

I have a keen sense of how to keep customers satisfied and loyal. I ensure customers are well attended to by putting them in my shoes, which enables me to give adequate support to them and escalate issues when necessary. 

I have experience using Hubspot, Freshdesk for customer support, Monday.com, Clickup for project management, Slack as a platform of communication, and knowledge of G-Suite.

I like to think of myself as friendly, tech-savvy, and hard-working customer support who ensures customer issues are attended to and leaves them with a good impression about me and my team. What excites me most about customer support is keeping customers happy by solving their issues with empathy while driving the growth of the company. I take pride in making customers loyal. I also contribute to the sales department by upselling the company’s products and services.