Rachael Ojo

RACHAEL OJO VIRTUAL ASSISTANT/CUSTOMER SUPPORT PROFESSIONAL SUMMARY Detail-oriented Customer Support and Operations professional with experience in CRM systems, data management, administrative coordination, and digital content support. Skilled in HubSpot, Zendesk, Freshdesk, Intercom, and modern collaboration tools. Strong background in data accuracy, client communication, and remote team support. Currently expanding expertise in IT support and process improvement. Seeking remote customer support or operations roles in fast-paced organizations. CORE SKILLS Customer Support & Live Chat CRM Management (HubSpot, Zendesk, Freshdesk, Intercom) Data Entry & Database Accuracy IT Support Fundamentals Order Processing & Documentation Appointment Scheduling (Calendly, Acuity, Picktime) Microsoft Office & Google Workspace Remote Collaboration (Slack, Teams, Zoom) Research & Content Writing Administrative & Operations Support PROFESSIONAL EXPERIENCE China Africa Investment Zone Administrative & Operations Support | Sept 2022 – Present • Maintain and update company records, reports, and digital documentation systems. • Coordinate internal communications and support cross-functional operations. • Schedule meetings, manage calendars, and assist with workflow organization. • Ensure accurate data tracking and structured record-keeping. Oja Digital Freelance YouTube Script Writer | Jan 2021 – Jun 2022 • Researched and wrote SEO-optimized scripts to improve audience retention and engagement. • Delivered high-quality content aligned with brand voice and publishing timelines. • Collaborated remotely with editors and content teams. Upwork (Freelance) Data Entry Clerk | Apr 2020 – Dec 2020 • Entered, verified, and cleaned large data sets with high accuracy. • Managed spreadsheets using Excel and Google Sheets. • Maintained confidentiality and met strict client deadlines. College Aftermath Article Writer | Jan 2019 – Sept 2020 • Produced research-driven articles focused on student and career development. • Ensured clarity, accuracy, and timely submission of content. EDUCATION AND CERTIFICATION Coursera Feb 2026 till date Technical IT Fundamental Digital Witch Training Jan 2026 till date IT Support Abiyamo Digital Training Jun 2023 - Dec 2023 How to Work and Earn Online Obafemi Awolowo University 2007 - 2012 Bachelor degree TECHNICAL TOOLS CRM: HubSpot, Zendesk, Freshdesk, Intercom Scheduling: Calendly, Acuity Scheduling, Picktime Communication: Slack, Microsoft Teams, Zoom, Google Meet Office Tools: Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets TRAINING IT Support Services Training – Ticket management, troubleshooting basics, customer issue resolution, technical documentation.