Rachael Janes Aduma

My name is Rachael Janes Aduma. I have over 14 years of experience in customer service, remote team support, and operations management, and I’m confident I can bring strong value to your leadership and support teams.

Throughout my career, I’ve worked in dynamic virtual environments that demand organization, responsiveness, and calm under pressure. I’ve managed executive calendars, coordinated inboxes, led onboarding processes, prepared reports, and supported remote teams across different time zones. I’m detail-oriented and highly organized, and I take pride in being the person that leaders can rely on to keep things running smoothly behind the scenes.

What I enjoy most about this kind of work is the balance of structure and flexibility. I’ve built systems that help teams work more efficiently, created training manuals from scratch, and introduced processes that improve both team performance and customer satisfaction. I don’t just wait to be told what to do—I look ahead, anticipate needs, and always aim to go a step further than expected.

I’ve consistently helped improve KPIs related to team productivity, customer response times, and workflow efficiency. I’m also very comfortable working with CRMs, communication tools, and task management platforms, and I enjoy finding ways to make systems and operations more effective for everyone involved. Above all I am a fun, easy-to-work-with, and a team player.