Rachael Etitifor

I’m Rachael Etitifor, a passionate and people-centered Customer Success Manager and eLearning Support Specialist with over 6 years of experience helping customers thrive—whether they’re navigating a complex LMS or figuring out the best way to maximize a SaaS platform.

What drives me most is seeing customers succeed. I don’t just respond to issues—I anticipate them, guide users with empathy, and make sure every touchpoint feels human, helpful, and empowering. Whether I’m managing high-value client portfolios, resolving support tickets in record time, or delivering smooth onboarding experiences, I stay focused on building genuine, long-lasting relationships that lead to real impact.

I’ve worked across diverse sectors—from education and tech to accounting and hospitality—and I bring a unique blend of technical know-how, project leadership, and emotional intelligence. At Achieve Test Prep, I reduced LMS support resolution times by 40% and created knowledge resources that empowered both customers and teams. At Oladipupo Ayoola & Co, I maintained a 95% retention rate while leading CRM process improvements and launching post-engagement surveys that deepened client insight.

I’m fluent in tools like Salesforce, HubSpot, Moodle, Canvas, Power BI, and Asana, but what sets me apart isn’t just technical fluency—it’s the way I use those tools to solve problems before they escalate, create clarity where there’s confusion, and turn challenges into opportunities for connection and growth.

Above all, I lead with empathy, curiosity, and a commitment to excellence—whether I’m supporting a learner stuck on a module or guiding a client through a new system setup. I'm constantly growing, currently pursuing a Customer Success Management certification, with plans to become a Salesforce Certified Administrator in 2025.