Rachael Enebeli

I started working as a Virtual Assistant and Customer Support Specialist because I genuinely enjoy helping people stay organized, stress less, and keep their customers happy. What began with supporting a small business owner quickly turned into a full-time role where I now manage tasks that help businesses run more smoothly every day.

Customer support is a big part of my work, and it’s where I bring the most impact. I’ve handled 150+ customer inquiries weekly through email, chat, and voice calls—resolving 90% of issues within 24 hours. I always aim to make the customer feel heard and supported, whether they’re dealing with a delayed order or a technical question. My communication is clear, calm, and helpful. I’ve consistently maintained a 4.8/5 customer satisfaction rating and even helped boost one client’s customer retention rate by 20% over a 6-month period.