Rachael Doyle Van Os

Rachael Doyle van Os-• linkedin.com/in/linkedin.com/rachael-doyle-van-os Customer Service Lead, Sales Lead With over 20 years of experience in e-commerce, sales, customer support, and project management, I have developed online strategies, led teams, and enhanced customer satisfaction. Achieved social media growth and led a successful UK sales project in 6 months. Achieved while based in The Netherlands. Connecting with colleagues and customers via various online platforms. WORK EXPERIENCE AAEONN • Eindhoven • 04/2022 - 03/2023 Ecommerce Manager Europe • Developing online e-commerce/e-store strategies including social media growth. Advantech BV • Eindhoven • 03/2017 - 03/2022 North European Team Leader. Originally hired as UK E-sale specialist, promoted to Team Lead for North Europe, but also including Italy, Greece, and Iberia. Initiating new growth programs, social selling, and developing new markets. E-sale specialist Team Lead for North Europe HECC Alliance • Boxtel • 10/2015 - 06/2016 Temporary position working in customer support for HECCS main customer (Honeywell Home Heating), supporting new product installations, customer queries, installer queries both via telephone and email. Customer support Inventive BV • Eindhoven • 03/2014 - 10/2015 Working as Project Manager for UK sales project, including Sales, Marketing, E-Marketing, Hiring of Staff. Business development and market testing was a major part of this position. Project Manager for UK sales project Avnet TS • Eindhoven • 06/2012 - 07/2013 Working in the Wireless and Mobility Division, creating and processing sales, service contracts, pricing, queries, for the UK and Nordic market. Also key eSAP user and tester including SAP open systems in preparation of software changeover. Working in the Wireless and Mobility Division Now Publishers • Breda • 01/2009 - 01/2011 Working as their subscriptions administrator, bringing their entire database up to date, keeping it up to date, then the role progressed to invoicing, sales, customer services, and logistics. Subscriptions administrator Ergonomique • Eindhoven • 01/2003 - 01/2008 Initially in a start-up capacity to enable the management of Ergonomique to evaluate the chances of viable business in the UK in relation to telemarketing cold calling. Then facilitating the project in its growth with a UK partner. Then as the project progressed heavily involved supervising, supporting, and troubleshooting. Start-up capacity to evaluate business in the UK Dunnnes Stores • Sligo • 01/2001 - 01/2003 Working in relation to stock control, special offers, and ordering of the Cosmetic Department, including liaising with management and sales reps to ensure the efficient operation of the department. Working in relation to stock control Morgan Scales • Dublin • 01/2000 - 01/2001 Working as the accounts manager. Ensure the appropriate allocation of rents, ground rents, apartment service charges. In addition to ensuring the company accounts were kept up to date. Also responsible for 5 team members to the appropriate functions were fulfilled. Also responsible for a complete computer systems changeover. Accounts manager Walsh Western • Dublin • 01/1999 - 01/2000 Working in accounts payable and credit control, responsible for bank, debtor and creditor reconciliations. Also for allocations of payments correctly and general accounting duties. Working in accounts payable and credit control EDUCATION TEFL Qualification in Teaching English as a Foreign Language {School Name} Sales and Marketing Certificate in Learning basic sales and marketing techniques {School Name} Industrial Relations in H Dip in Industrial relations including personnel management, finance, labour law, sociology, history of industrial relations and communications {School Name} Social Science Certificate in Studying in the areas teaching awareness, self advocacy. This Was a pilot programme which now has recognition within the UK and Ireland. I was also awarded the Presidents Award for research into social issues {School Name} Computerised Office Systems in Studying accounting procedures, and their computer applications {School Name} Commercial and Business Studies in Studying accounting procedures, communications and business Studies {School Name} in Online courses in Supply Chain Management and E-Commerce and estrategies using online media. Sociology, culture and psychology {School Name} SKILLS Accounts Management, Accounts Payable, Apartment Service Charges, Bank Reconciliation, Business Development, Cold Calling, Commercial environment, Computerised Office Systems, Credit Control, Creditor Reconciliation, Culture, Customer Service, Customer Support, Debtor Reconciliation, E-Commerce, Ecommerce Manager, E-Marketing, EStrategies, General Accounting, Ground Rents, Industrial Relations, Invoicing, Logistics, Maintaining relationships, Marketing, Market Testing, Ordering, Payment Allocations, Pricing, Project Management, Psychology, Relationship building, Rent Allocation, Sales, Sales Administration, Sales and Marketing, Sales Processing, Service, Service Contracts, Social Science, Sociology, Stock Control, Subscriptions Administration, Supply Chain Management, Team Leadership, TEFL Qualification, Telemarketing, Wireless and Mobility