Rachael Akunna Eduviere

Hi! I am Rachael, a Customer Support Specialist with over 5 years of experience helping businesses deliver fast, friendly, and reliable support.

I specialize in handling customer inquiries, technical issues, and escalations across email, live chat, ticketing system and phone. I have worked with startups and global teams, using tools like Zendesk, Intercom, Jira, Slack, Stripe, Zoom, Notion and Fullstory to ensure smooth support operations.

What sets me apart is my ability to stay calm under pressure, communicate clearly, and resolve issues quickly, all while keeping the customer experience top of mind. I also collaborate closely with product and engineering teams to improve internal processes and reduce repeat issues.

✅ What I offer:

·      Efficient and empathetic support

·      Technical troubleshooting and clear explanations

·      Feedback to improve your knowledge base and product

·      A proactive, team-first attitude

I am dependable, detail-oriented, and always looking for ways to improve how support is delivered. Whether you need someone for a growing team or to handle high-volume customer interactions, I am ready and happy to help.

Let’s work together to make your customers feel heard, supported, and valued!