Rabab Mohamed Hassan

RABAB MOHAMED Customer Service Evaluator CONTACT -- Jeddah, Saudi Arabia PROFILE Customer-focused professional with 4+ years of experience in customer service and communication. Skilled in evaluating customer interactions, identifying service gaps, and providing actionable feedback to improve customer satisfaction. Detail-oriented, analytical, and passionate about enhancing user experience across various platforms. Seeking to leverage my experience to contribute as a Customer Service Evaluator. WORK EXPERIENCE Altice USa Customer Service Representative SKILLS - Internet research Handled technical and billing issues efficiently, ensuring quick resolution and customer satisfaction. Demonstrated strong empathy and active listening skills to address customer concerns with care and professionalism. Maintained high-quality communication standards while working in a fast-paced environment- AT&T Content evaluation Customer Care Attention to detail Bilingual - Arabic & English Critical thinking Customer service expertise Data entry and accuracy Customer Orientation Adaptability to Change Responded to customer inquiries across multiple channels (calls, chat, email), ensuring timely and helpful solutions. Collaborated with internal teams when needed to escalate complex cases and follow through until resolution. Delivered empathetic and customer-focused support to enhance user satisfaction and loyalty. Hilton - Reservations and Guest Complaints Team Handled hotel reservations and booking modifications for guests across various Hilton properties via phone support. Resolved guest complaints efficiently and professionally, ensuring satisfaction and maintaining brand loyalty. Worked remotely as part of a global support team, meeting performance metrics in a fast-paced environment. LANGUAGES English (Fluent) EDUCATION Bachelor’s Degree in Tourism and Hotels Alexandria University – Alexandria, Egypt -