Raakhee Nagaonkar

RAAKHEE NAGAONKAR Delivery Lead/Manager Contact - |-| https://www.linkedin.com/in/raakheenagaonkar/ Forward-thinking Delivery Leader with a strong track record of delivering scalable, customer-centric digital solutions across SaaS, MarTech, and enterprise platforms. Now expanding into data and AI-driven delivery, with experience enabling data-rich CRM platforms, customer segmentation, and KPI-driven reporting using tools like Monday.com, Tableau, and Power BI. Known for bridging strategy and execution, embedding agile, datainformed practices, and leading high-impact transformations. Passionate about future-proofing delivery models through innovation, collaboration, and intelligent technology. Skills Relevant Skills: Data & AI Project Delivery, Frameworks creation, Program Planning, Business Objectives Alignment, Team Operations, Marketing Technology, Digital Engagement, Data Driven Marketing, Customer Integration, Stakeholder Mapping, Project Planning, Governance, Project Reporting, Client requirements, Customer Onboarding, SaaS, Delivery Management, Leadership Capability, Strategic Direction, Vendor Management, Roadmap Design, Strategic Roadmaps, Vendor Selection, ERP Deliveries, System Migrations/Integrations Project Management: Project Management, Delivery plans and execution, Budgets, Reporting & Analysis, Planning & Resourcing, Agile/Scrum Process, Agile-Waterfall-PRINCE2 hybrid Methodologies Team Leadership: Team Development, Team Leadership, Relationship Building, Team Building Strategic Planning: Strategic Thinking and planning, Strong Vision, Project Strategies, Business Process Management Stakeholder Engagement: Stakeholder management, Problem Solving, Business Process Insights Data Management: Data Analysis, Data Strategy, Data Migration, Data Governance Technology *not limited to • Salesforce Cloud • Salesforce Marketing Cloud • Salesforce Pardot • Eloqua (Oracle Marketing Platform) • Marketo • AWS (Amazon Web Services) • Jitterbit/APIs • Tableau/PowerBI • Atlassian Products (JIRA, Confluence) • Asana, Monday.com, Trello • Miro • Smartsheet • Microsoft 365 • SharePoint • Google Suite Work History Delivery Manager/Lead July 2023 – Jan 2025 Clean Energy Council, Melbourne, VIC (Hybrid) • Successfully delivered strategic digital and IT transformation initiatives at Clean Energy Council, directly contributing to a 20% improvement in operational efficiency and strengthening alignment with the organisation’s vision. • Developed and embedded comprehensive project delivery frameworks and IT service processes, enhancing cross-functional team effectiveness and supporting the delivery of strategic roadmaps. • Rescued and relaunched the Clean Energy Council’s website after an initial setback, boosting user engagement by 20% through a significantly improved user interface and experience. Delivered a CMS integrated with APIs to pull structured content from databases. • Directed full lifecycle project delivery across multiple business units, increasing project completion rates by 30% and fostering stronger cross-departmental collaboration. • Delivered enterprise-wide digital engagement projects aligned with strategic goals, resulting in accelerated product delivery and greater stakeholder advocacy. • Spearheaded the design and execution of member-centric Marketing Technology strategies and roadmaps, enhancing digital engagement and personalisation for Clean Energy Council members. Oversaw integration of marketing automation and analytics tools. • Developed robust business cases for programs of work and project initiatives, successfully securing executive stakeholder buy-in and ensuring alignment with organisational strategy. 1 • • Successfully led the end-to-end execution of multiple technology projects, ensuring seamless implementation and integration across CEC’s ecosystems. Directed cross-functional teams in the rollout of program of works (POW), streamlining internal processes and significantly improving service delivery outcomes. Senior Technology Manager Jan 2022 – Jan 2023 Centelon, Melbourne, VIC (Remote) Client: Clean Energy Council (CEC) • Successfully managed a diverse portfolio of NFP and commercial client accounts, delivering tailored technology solutions that boosted client satisfaction scores and enhanced overall brand visibility. • Spearheaded the development and execution of digital transformation strategies, achieving a 30% improvement in operational efficiency and driving greater data-driven marketing outcomes aligned with organisational goals. • Led and mentored a high-performing Salesforce Marketing Cloud development team, increasing project delivery speed by 25% and significantly improving client satisfaction across multiple initiatives. • Established and embedded an agile project management framework, directly resulting in a 30% uplift in team productivity and accelerating delivery timelines across digital programs. • Built and scaled new technology teams by assessing capability gaps and integrating specialised knowledge, leading to a 20% increase in overall project delivery efficiency. Assistant Director – Social/Marketing Strategy Manager Sept 2021 – Nov 2022 Migraine Australia, Melbourne, VIC (Remote) This was a volunteer role. • Increased outreach by over 20% through spearheading targeted awareness campaigns for individuals affected by migraines, significantly raising public engagement with the brand. • Boosted campaign effectiveness by 20% by coordinating data-driven marketing initiatives, leading to enhanced customer engagement and improved project performance. • Enhanced brand visibility and campaign performance by orchestrating strategic plans based on analytics, driving more precise targeting of populations impacted by migraines. • Improved customer segmentation and stakeholder engagement by successfully piloting marketing automation and CRM initiatives, leading to more targeted and efficient marketing efforts. Senior Technology Project Manager / Consultant July 2021 – Jan 2022 State Trustees, Melbourne, VIC (Remote) • Successfully boosted project delivery efficiency by 15% by leading seamless coordination across crossfunctional teams and enhancing stakeholder communication throughout the full product development lifecycle from concept to deployment. • Enhanced customer service outcomes by 22% for specialised clientele by designing and executing an optimised team structure and workload management strategy aligned with change management and personalisation objectives. • Increased team efficiency by 20% by developing and implementing agile delivery methodologies across all projects, fostering a culture of continuous improvement and innovation. • Elevated project efficiency by 20% through orchestrating a high-performance agile team environment, driving alignment with strategic business goals and nurturing a culture of innovation and excellence. Senior Technology Project Manager September 2020 – June 2021 CHE Proximity, Melbourne, VIC (Hybrid) Client: Mazda • Successfully led the execution of Mazda's customer communication strategy via the Eloqua platform, resulting in enhanced campaign engagement rates and improved delivery effectiveness. • Streamlined campaign delivery processes by implementing a structured methodology, boosting operational efficiency by 20% and reducing turnaround time for campaign deployments. • Drove a 25% improvement in operational efficiency by spearheading the integration of a proactive yearly product roadmap, aligning project execution with Mazda’s broader strategic business goals. Salesforce Project Director April 2019 – March 2020 MercerBell, Melbourne, VIC 2 Client: Toyota • Transformed customer engagement outcomes by increasing Toyota’s Customer Journey satisfaction from 25% to 70% through strategic data visualisation and the effective deployment of Salesforce Marketing Cloud (SFMC) Campaigns, driving KPI transparency via a unified reporting framework. • Streamlined digital campaign operations, achieving a 75% reduction in setup time and enhancing brand consistency by architecting and implementing standardised SFMC eDM templates across all communications. • Accelerated digital program delivery by 75%, leading and mentoring a high-performing team of Salesforce Marketing Cloud developers, resulting in improved execution velocity, operational efficiency, and faster go-to-market outcomes. Senior Digital Project Manager – Salesforce Implementations March 2018 – April 2019 Kalido - An IVE Group Business, Melbourne, VIC Clients: Mercedes-Benz, Mercer Care Super, 2XU, Shaver Shop, Scenic Luxury Cruises, Treasury Wine Estates Ltd • Championed delivery of $100K–$1M enterprise projects for marquee clients, driving end-to-end execution excellence, accelerating go-to-market outcomes, and reinforcing strategic client partnerships. • Directed Salesforce Marketing and Service Cloud initiatives, achieving a 90% success rate for on-time and budget-aligned delivery; optimised delivery frameworks that boosted client retention and program scalability. • Unified cross-functional teams across North America and Europe to architect Salesforce implementation strategies, achieving seamless global deployment, stakeholder alignment, and accelerated user adoption. Senior Digital Project Manager Reactor Digital, Melbourne, VIC December 2016 – March 2018 Product Manager - Digital Bauer Media Australia, Melbourne, VIC July 2015 – November 2016 Senior Digital Marketing Specialist Sensis, Melbourne, VIC For full list of my work experience, see October 2011 – July 2015 LinkedIn - https://www.linkedin.com/in/raakheenagaonkar/ Certifications Generative AI Overview for Project Managers Project Management Institute – Melbourne, Australia Scrum Fundamentals Certified SCRUMstudy: Accreditation body for Scrum and Agile – Melbourne, Australia ITIL 4 Foundation Certified Axelos Global Best Practices – Melbourne, Australia Mar 2025 Nov 2024 May 2024 Education Graduate Diploma in Effective Leader, The University of Queensland Graduate Diploma in Multimedia, Animation, Auckland University of Technology Graduate diploma in Computer Graphics in Animation and Graphics, ICAD Institute Bachelor of Arts: English Literature, Mumbai University Australia (MOOC) Auckland, New Zealand Mumbai, India Mumbai, India IT Service Delivery Project Delivery Program Management Agile Delivery Scrum Framework SAFe (Scaled Agile Framework) DevOps ITIL Digital Transformation Change Management IT Governance Continuous Improvement Risk Management Vendor Management Stakeholder Engagement Service Level Agreements (SLA) Key Performance Indicators (KPI) IT Strategy Cloud Computing (AWS, Azure, GCP) Enterpr ise Applications (SAP, Workday, Salesforce) IT Infrastructure Incident Management ITSM (IT Service Management) Automation & Process Optimisation Enterprise Integration (APIs, Microservices) Data Analytics & Reporting CI/CD Pipelines Software Development Lifecycle (SDLC) People Management Business Process Improvement Customer Experience (CX) Budget & Resource Planning Contract Neg otiation Business Intelligence (BI) Communication & Collaboration Cross-Functional Team Leadership Business Continuity Planning Performance Optimisation 3