Qurri Crockett

Qurri Crockett 623 Palmer Street  Alexandria, LA 71302 --OBJECTIVE Hardworking Executive Assistant driven to exceed expectations and maximize customer satisfaction. position in a work from home setting. Seeking an entry level Virtual Assistant/Executive Assistant/Account Manger position. Dedicated, noise-free home office fully equipped with all of the necessary tools including communication equipment. QUALIFICATIONS 12 years experience the Business Management field with expertise in the retail environment performing tasks such as sales, administrative/clerical, data entry, profit/loss, operations, inventory management/control, merchandising/visual presentation, and staff development. Strong leadership, customer service, and problem-solving skills Advanced computer skills-typing speed 50-75wpm Extensive research skills Intermediate graphic design skills Qualified and experienced in the use of Point of Sales Systems (POS) Expert use and knowledge of Google Suites, as well as Microsoft Office Strong business acumen knowledge Professional use of website builder sites such as Go Daddy, Shopify, WordPress, Wix, and Weebly Proficient Knowledge with SaaS-Salesforce and Slack Intermediate user of Trello Daily use of social media management tools such as Buffer and Hootsuite Professional Skills Well-organized and efficient. Self-motivated, assertive and can quickly learn new procedures and methods. Professional demeanor. Dependable – can work without supervision; able to follow directions, both oral and written. Able to work under pressure and meet deadlines. Great attention to detail Interpersonal and Teamwork Skills Exceptional interpersonal, conflict-resolution skills. Strong, positive work ethic Demonstrated accuracy, and attention to detail. Team leader and team player Committed to assisting others. Leadership Skills Strongly committed to team-building and staff development Excellent common sense, judgment, and decision-making abilities. Goal-oriented and results-driven Commended for reliability and integrity Excellent analytical skills with the ability to analyze situations accurately and effectively Communication Skills Excellent verbal and written communication skills Empathetic listener and persuasive speaker Professional and approachable manner Capable of interacting with and working with a variety of personalities Friendly and positive attitude Extensive use and knowledge of communication platforms-Zoom, Skype, and Google Hangouts Qurri Crockett 623 Palmer Street  Alexandria, LA 71302 - -a EDUCATION Penn Foster Diploma in Retail Supervisor December 2018 Deridder High SchoolDeridder, LA High School Diploma 2006 Platoon Sergeant in JROTC Alpha Company- Academic Letter in JROTC for leadership GPA 3.4 EMPLOYMENT Arise Work From Home Independent Business Owner 2016 to present Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Dollar General Deridder, LA Assistant Store Manager2015 to 2018 Worked closely with Store Manager leading a highly successful team to turn around a business unit by presenting solutions that drive sales. AloricaColorado Springs, CO Call Center CSR 2013 to 2015 Managed large amounts of inbound calls in a timely manner Seized opportunities to up-sell products when they arise Provided accurate and appropriate information in response to customer inquiries by researching issues and providing solutions Answered customer requests with friendly, knowledgeable service and support ACS Colorado Springs, CO Call Center CSR - Addressed customer service inquiries in a timely and accurate fashion Follow communication “scripts” when handling different topics Made reasonable procedure exceptions to accommodate unusual requests. Identified customer's needs, clarify information, researched solutions, and provided solutions and/or alternatives Met Quality Assurance requirements Cato Fashions Deridder, LA Assistant Store Manager 2006 to 2010 Promoted from Sales Associate to Assistant Store Manager within the first 30 days of employment. Achieved daily, weekly, and monthly sales goals by suggestive/up-selling featured items through various verbal and visual presentations.